Digital Experience Manager

Life Fitness•Rosemont, IL

7h•Hybrid

About The Position

Join us as we empower the world to work out, creating healthier lives together. At Life Fitness / Hammer Strength , we’re not just building fitness equipment, we’re shaping the future of fitness and inspiring healthier lives around the world. As pioneers in fitness innovation for more than 55 years, we design, manufacture, and deliver high-performance, reliable solutions that empower people to move. Life Fitness / Hammer Strength is expanding its Digital Experience Team and seeking a Digital Experience Manager to sit at the intersection of strategy, customer engagement, and commercial execution, playing a critical role in advancing our connected fitness strategy. As part of a small, global team of Digital Experience Managers, you will collaborate closely with cross-functional partners to deliver a world-class digital sales experience that elevates customer understanding, enables our sales organization, and accelerates digital revenue growth through education, insight, and partnership. In this role, you will be both strategic and customer-facing, with a strong emphasis on delivering measurable value to our customers and sales teams while driving growth of our digital solutions. You will work closely with sales, marketing, and product teams to ensure a consistent, high-impact digital experience. This is a hybrid position based out of our Global Support Center in Rosemont, IL . Mondays and Fridays are remote; Tuesdays through Thursdays are in-office collaboration days . Occasional international travel may be required. #LI-HYBRID

Requirements

Experience : 5+ years of experience in digital sales, technology-enabled solutions, or related roles (e.g., apps, mobile platforms, APIs, ecosystems), with a demonstrated record of driving growth within digital sales.
Strategic & Commercial Acumen : Strong ability to translate technical capabilities into compelling commercial value propositions aligned with customer and business needs.
Customer-Centric Leadership : Proven passion for delivering exceptional customer experiences and influencing outcomes through insight, education, and collaboration.
Communication & Executive Presence : Highly effective verbal and written communication skills, with confidence presenting to senior stakeholders, leading workshops, and representing the organization at industry events. The ability to clearly translate technical terms into simple, practical language for our sales organization enabling teams to confidently understand, position, and communicate product capabilities in a customer-facing environment.
Relationship Management : Demonstrated ability to build trust-based relationships across customers, internal stakeholders, and external partners in a matrixed, global environment.
Willingness and ability to travel up to 35% primarily within the United States with some international travel as required.
Strong affinity with fitness, wellness, and digital health technologies.
Experience in Power BI and Salesforce applications for reporting and KPI completion.

Nice To Haves

Experience within fitness, health technology, or industry partner environments preferred.

Responsibilities

Lead Local Execution : Execute the global Digital Experience strategy across a defined portion of North America, ensuring alignment with international priorities and global commercial growth objectives.
Drive Client Engagement : Build and maintain senior-level relationships with a targeted portfolio of strategic accounts, developing a deep understanding of customer challenges and delivering tailored, technology-driven solutions.
Develop a strong Sales Partnership : Partner closely with commercial teams to enable a unified approach to customer engagement, supporting digital solution positioning, demonstrations, and value articulation.
Provide Market & Customer Insights : Capture and communicate customer, market, and competitive insights to inform product development, digital marketing strategies, and go-to-market planning.
Understand Partner & Ecosystem Management : Develop and manage relationships with key ecosystem partners, integrating partner solutions into go-to-market strategies to drive incremental customer value.
Deliver Reporting & Performance Management : Track, analyze, and report on digital sales performance, customer success metrics, and strategic initiatives to ensure progress against financial and operational KPIs.