Digital Experience Coordinator
About The Position
The National Apartment Association (NAA) is looking for a skilled and motivated Digital Experience Coordinator to join our Digital Experience Team (DET) within the Communications department. In this key position, you will assume primary responsibility as the administrator and manager of our digital accessibility tools and community management platform. You will coordinate with IT and digital teams to maintain system connectivity, troubleshoot technical issues, and support efficient project management. Your role also includes facilitating accessibility testing per WCAG standards, implementing UX/UI enhancements based on user feedback, and ensuring that all digital content meets accessibility and brand guidelines from an audience-first perspective. Reporting to the Director of Digital Experience & Analytics, this position demands strong communication skills, keen attention to detail, and the ability to thrive in a fast-paced environment while collaborating with various stakeholders both within and outside of NAA.
Requirements
- Strong problem-solving skills
- Tech-savvy with learning new digital platforms quickly.
- Experience growing communities using online tools (Higher Logic and SharePoint is a plus).
- Must be comfortable working with, and drawing meaningful conclusions from, quantitative data.
- Experience driving engagement using an audience-first approach.
- Excellent interpersonal, communication, and presentation skills.
- Creative thinking and the ability to generate innovative ideas for digital engagement.
- Excellent organizational skills and attention to detail.
- Ability to work independently and collaboratively.
Nice To Haves
- Experience in the non-profit or association industry.
- Bachelor’s Degree and/or equivalent work experience
- Knowledge of Digital Accessibility best practices.
- Proficiency with MS Office Suite (Outlook, Planner, Word, Excel, PowerPoint & Teams).
- Experience with Higher Logic, Silktide, Click-Up and SharePoint file-sharing platform.
Responsibilities
- Manage vendor communications from Higher Logic and Silktide and respond to Click-Up tickets for NAA staff requests related to digital accessibility or minor issues in Higher Logic/APT Haven
- Coordinate with IT and digital teams to ensure integrations between Higher Logic and other systems (e.g., NimbleAMS/SF, email platforms) are functioning correctly.
- Facilitate project management by coordinating tasks, documenting meetings, and communicating with NAA staff and vendors to ensure timely delivery of digital projects.
- Assist in the development and execution of campaigns and initiatives that drive member engagement through the community platform.
- Responsible for Accessibility Testing & consulting following WCAG 2.0/2.1 Level A and Level AA standards.
- Work with the digital experience team to implement UX/UI enhancements based on community feedback and data.
- Assist with oversight and execution of select digital platform related projects and initiatives.
- Work with other departments to ensure all digital content aligns with accessibility and brand guidelines from an audience-first perspective.
- Send comprehensive accessibility training resources to staff as needed and meet individually to address accessibility concerns
- Stay updated on digital trends and technologies to identify opportunities for enhancing NAA's digital presence and user experience.
- Perform related duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Number of Employees
101-250 employees
