Digital Execution Business System Analyst

JPMorganChase•Newark, NJ

15d

About The Position

Chase relies on digital marketing as a key strategic channel in driving acquisition, branding, and cross-sell opportunities to millions of customers across a suite of consumer banking products. As a Digital Execution Business Systems Analyst on the Marketing Execution team, you will act as a subject matter expert for your team by facilitating clear communication to stakeholders and to the team. You are approachable, and collaborative and enjoy working with passionate people. You will embrace agility as a practice. You will work at the intersection of business and technology, you'll interact with colleagues in various lines of businesses to learn about challenges and opportunities and translate that insight into high-quality solutions. In addition to working with the IT teams and Vendors to create new solutions, you'll help optimize and enhance existing technology suites and business process and identify new capabilities. Your role requires deep technical business analysis skills – including expertise in everything from business process management, data management to functional design – it also hinges on project management, teamwork, and leadership.

Requirements

BS/BA degree or equivalent experience
Advanced knowledge of architecture, design, and business processes
5+ years of relevant industry experience, with 3 years of hands-on business analysis and product/project management experience
Ability to liaison between lines of business, IT teams and vendors, translating strategic goals into technology solutions, and vice versa
Experience working closely with Product Owners, technical architects and business users to drive and drive and deliver design and implementation of key initiatives and projects
Experience working in digital operations role leveraging Marketing technology to build, deploy, test, and analyze digital campaigns
Ability to liaison between lines of business and development teams, translating strategic goals into technology solutions, and vice versa
Experience working as a leader in a past paced environment, with strong skills in multi-tasking and prioritization
Experience in project management, including scheduling, budgeting, and resource planning
Agile software development methods experience and understanding of software product roll-out/launches.
Experience working with Jira, Confluence, SharePoint, Tableau and Excel

Nice To Haves

Creative, passionate about technology, and ready to help build something great
Strong operational excellence focus
Expertise in application, data, and infrastructure architecture disciplines
Advanced knowledge of business processes and data analysis, as well as the ability to propose solutions to solve complex business problems

Responsibilities

Analyze requirements and develop functional specifications to support project objectives.
Collaborate with product and technology teams to create and orchestrate comprehensive requirements and plans for product development, omni-channel initiatives, and systems implementation.
Manage the execution, monitoring, and controlling of projects and campaigns using Agile principles.
Address planned and unplanned changes, risks, and issues to ensure rapid delivery and greater predictability.
Organize internal and external stakeholder involvement to keep them apprised of progress and address their needs.
Adapt to shifts in priorities from senior leadership by ensuring team members remain agile and minimize disruption to productivity.
Lead and drive transformation initiatives by defining new work processes and tools, implementing transformation project plans, and establishing metrics to track progress and improvements in value delivery speed and efficiency.
Assess business needs and recommend solutions while establishing a high level of customer trust and confidence.
Direct software development projects to ensure objectives, goals, and commitments are met.
Present recommendations and solutions clearly and concisely, focusing on key points to convey the intended message or purpose.
Advocate and drive adoption of best practices to ensure standardization of business architecture outputs across the enterprise.