Digital Equity Coordinator

Methodist Healthcare Ministries•San Antonio, TX

51d

About The Position

The Digital Equity Coordinator is responsible for supporting Methodist Healthcare Ministries' evolving community-based initiatives-with an initial focus on digital equity and internal capacity-building efforts, and future expansion into other critical priorities impacting the health and well-being of our service region. The Digital Equity Coordinator will work with MHM leadership and consultants, as well as community members and partners, to strengthen internal processes, systems, and staff capacity that advance digital inclusion efforts across the organization. This Coordinator will be responsible for managing internal staff, external stakeholders and partners, and community members to implement projects and initiatives that support digital equity through subsidy adoption, device access, and digital literacy trainings. They will work closely with clinical and regional staff to develop and implement digital training programs. They will also identify clients' needs and resource gaps, and coordinate the implementation of trainings and programs to improve digital equity outcomes among the residents of MHM's service region.

Requirements

Proven experience as program/project manager, including experience planning programs and projects from start to completion, delegating tasks, setting deadlines and milestones
Expertise in convening, stakeholder engagement, and group facilitation, especially with underserved and historically marginalized populations
Demonstrated process-oriented approach to work, and an ability to bring clarity and direction to ambiguous assignments
Good organizational, leadership, and communication skills and a positive approach to working with peers and external partners
Expert self-starter who can work independently and collaboratively
Excellent written and verbal communication skills
Ability to write reports and business correspondence.
Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Fluent in English required
Bachelor's Degree required.
4 years professional experience in one or more of these areas: digital equity and inclusion, education and training, community development, planning and/or project management required.
Experience creating partnerships and successfully managing internal and external relationships with a wide variety of stakeholders required.
Ability to travel up to 20% of the time to community partner sites, MHM clinic and program sites, convenings, and conferences

Nice To Haves

Familiarity with digital equity strategies and programs, and understanding of the dynamics and roles played by key entities in digital equity work in communities
Familiarity with healthcare and clinical operations
Experience with process development, program evaluation, and impact measurement methods (e.g., logic models, theory of change, design thinking)
Familiarity gathering and working with qualitative and quantitative digital equity data
Written and verbal Spanish language proficiency
Experience working with administration, or grants management with community-based organizations or foundations preferred.
Spanish bilingual preferred.

Responsibilities

Executes MHM's Digital Equity strategy and other emerging priorities aligned with MHM's mission and strategic goals.
Collaborates with MHM leadership, consultants, and department teams to develop and strengthen internal systems, policies, and workflows that support digital equity goals.
Partner with clinical and regional staff to design, deliver, and evaluate digital skills and telehealth training programs for clients and team members.
Facilitate cross-departmental collaboration to integrate digital inclusion strategies into existing community initiatives, clinical services, and outreach programs.
Develops and manages project scopes and schedules, ensuring deadlines and deliverable commitments are met
Assists partners with the development, evaluation and revision of program-specific deliverables and outcomes
Monitor and report on project progress, outcomes, and lessons learned to inform strategy development and continuous improvement.
Produces statistical and program reports for leadership use with the Board of Directors and Board Committees.
Supports capacity-building or technical assistance opportunities to strengthen the impact of community initiatives.
Supports identification of internal priorities and opportunities for investment that strengthen MHM's digital equity efforts.
Represents MHM at community meetings and events as needed
Performs other duties as assigned