Digital Engagement Acquisition Specialist
About The Position
We are now accepting applications for a Digital Engagement Acquisition Specialist (Client Relations & Acquisition Specialist) to join our Client Acquisition Group. Position is located at our corporate office in Las Vegas, NV and is fully in office. Work Schedule is typically Monday to Friday, 8:00AM to 5:00PM. Essential Functions: Perform outbound sales and service outreach via digital channels and phone to prospective and existing bank clients. Drive business growth by developing new relationships and cross-selling bank products and services aligned with client needs. Respond to client inquiries and resolve service issues in a timely, professional manner. Assist clients with product selection, account opening, and loan application processes as needed. Identify opportunities during client interactions and generate qualified referrals in accordance with operational procedures and all regulatory and compliance requirements. Accurately document client interactions, outreach activity, and referrals in designated CRM systems. Provide sales and digital engagement support to business unit personnel and internal partners. Participate in departmental initiatives, campaigns, and projects as needed. Perform other duties as required to support sales objectives and organizational goals. Qualifications: 1+ yrs experience in inside sales, branch banking, and services, customer service or other directly related experience. A combination of education and experience may meet job requirements. Working knowledge of sales, customer service, retention skills and banking products and services. Must have good customer service, problem resolution and communication skills, both verbal and written. Ability to use a variety of computer software. Ability to cross sell bank products. Requires initiative and ability to recognize opportunities. High School diploma or equivalent. Benefits: Medical, Dental and Vision Insurance - START DAY ONE! Life and Disability Insurance, Paid Parental Leave and Adoption Assistance Health Savings (HSA), Flexible Spending (FSA) and dependent care accounts Paid Training, Paid Time Off (PTO) and 13 Paid Holidays, (includes Nevada Day & Family Day) 401(k) plan with company match, Profit Sharing, competitive compensation in line with work experience Mental health benefits including coaching and therapy sessions Tuition Reimbursement for qualifying employees Employee Ambassador preferred banking products Pay range (depending on experience): $24 - $26/hour
Requirements
- 1+ yrs experience in inside sales, branch banking, and services, customer service or other directly related experience. A combination of education and experience may meet job requirements.
- Working knowledge of sales, customer service, retention skills and banking products and services.
- Must have good customer service, problem resolution and communication skills, both verbal and written.
- Ability to use a variety of computer software.
- Ability to cross sell bank products.
- Requires initiative and ability to recognize opportunities.
- High School diploma or equivalent.
Responsibilities
- Perform outbound sales and service outreach via digital channels and phone to prospective and existing bank clients.
- Drive business growth by developing new relationships and cross-selling bank products and services aligned with client needs.
- Respond to client inquiries and resolve service issues in a timely, professional manner.
- Assist clients with product selection, account opening, and loan application processes as needed.
- Identify opportunities during client interactions and generate qualified referrals in accordance with operational procedures and all regulatory and compliance requirements.
- Accurately document client interactions, outreach activity, and referrals in designated CRM systems.
- Provide sales and digital engagement support to business unit personnel and internal partners.
- Participate in departmental initiatives, campaigns, and projects as needed.
- Perform other duties as required to support sales objectives and organizational goals.
Benefits
- Medical, Dental and Vision Insurance - START DAY ONE!
- Life and Disability Insurance, Paid Parental Leave and Adoption Assistance
- Health Savings (HSA), Flexible Spending (FSA) and dependent care accounts
- Paid Training, Paid Time Off (PTO) and 13 Paid Holidays, (includes Nevada Day & Family Day)
- 401(k) plan with company match, Profit Sharing, competitive compensation in line with work experience
- Mental health benefits including coaching and therapy sessions
- Tuition Reimbursement for qualifying employees
- Employee Ambassador preferred banking products
- Pay range (depending on experience): $24 - $26/hour
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
251-500 employees
