Digital District Engagement Advocate

Canva • Austin, TX

3d

About The Position

Join the team redefining how the world experiences design. Hello, hey, g'day, mabuhay, kia ora, 你好, hallo, vítejte! Thanks for stopping by. We know job hunting can be a little time consuming and you're probably keen to find out what's on offer, so we'll get straight to the point. Where and how you can work Our flagship office is in Sydney, Australia, but we've made our way from down under, to a campus in Austin, Texas which is now home to our US operations. You have choice in where and how you work, we trust our Canvanauts to choose the balance that empowers them and their team to achieve their goals. What you’d be doing in this role As Canva scales change continues to be part of our DNA. But we like to think that's all part of the fun. So this will give you the flavour of the type of things you'll be working on when you start, but this will likely evolve. This is a hands-on strategic role that requires both analytical proficiency (SQL, data visualization, interpreting metrics) and customer success intuition (understanding what matters to educators and how schools make decisions). At the moment, this role is focused on: Turning customer data (usage, support, campaign performance) into clear insights that drive activation and adoption across our 20k scaled accounts. Building dashboards and reporting frameworks that make performance trends actionable for stakeholders. Designing targeted activation plays for high-priority segments to unlock growth opportunities. Refining customer segmentation to enable personalized, high-impact outreach strategies. Partnering cross-functionally (e.g. CHT, regional leads, Product) to surface friction points and align on strategic improvements. Owning measurement for our scaled activation programs, identifying what’s working and where to invest next.

Requirements

• You have strong analytical skills with advanced Excel/Sheets and experience in data visualization tools (e.g. Looker, Mode). SQL proficiency is a plus.
• You bring experience in customer success, operations, or product analytics, with a solid understanding of lifecycle stages and segmentation.
• You can translate complex data into compelling narratives and clear recommendations for non-technical stakeholders.
• You balance rigor with action — comfortable testing, iterating, and making data-informed decisions without waiting for perfection.
• You’re both self-directed and highly collaborative, driving work forward while partnering effectively across teams.
• You think systemically, care deeply about detail and data accuracy, and stay curious in solving complex customer challenges.

Nice To Haves

• SQL proficiency is a plus.

Responsibilities

• Turning customer data (usage, support, campaign performance) into clear insights that drive activation and adoption across our 20k scaled accounts.
• Building dashboards and reporting frameworks that make performance trends actionable for stakeholders.
• Designing targeted activation plays for high-priority segments to unlock growth opportunities.
• Refining customer segmentation to enable personalized, high-impact outreach strategies.
• Partnering cross-functionally (e.g. CHT, regional leads, Product) to surface friction points and align on strategic improvements.
• Owning measurement for our scaled activation programs, identifying what’s working and where to invest next.

Benefits

• Equity packages - we want our success to be yours too
• Health benefits plans to support you and your wellbeing
• 401(k) retirement plan with company contribution
• Inclusive parental leave policy that supports all parents & carers
• An annual Vibe & Thrive allowance to support your wellbeing, social connection, office setup & more
• Flexible leave options that empower you to be a force for good, take time to recharge and supports you personally

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed