Digital Data Analyst Intern

First Financial Bank•Antis Township, PA

1d•Onsite

About The Position

The purpose of this role is to support the Digital team in using data to improve digital banking performance, customer journeys, self-service effectiveness, and strategic decision-making across mobile banking, online banking, and digital account opening. The Digital Data Analyst Intern supports the Digital team by helping to turn customer behavior, digital activity, journey performance, and operational data into actionable insight. This role assists in analyzing mobile banking, online banking, digital account opening, and digital servicing trends to identify opportunities to improve customer experience, digital adoption, self-service effectiveness, and product performance. This internship is designed to give hands-on exposure to how a bank uses data to improve digital channels. The intern will work closely with the Digital Data Analyst, Digital Solutions Lead, Digital Platform Lead, and other members of the Digital team to support reporting, journey analysis, issue trend identification, release impact measurement, and performance monitoring across the bank’s consumer digital ecosystem.

Requirements

Currently pursuing a degree in Business Analytics, Data Analytics, Information Systems, Finance, Economics, Mathematics, Statistics, Computer Science, or a related field
Strong analytical and problem-solving skills
Strong attention to detail and ability to work with structured data
Comfortable working with spreadsheets and data sets
Strong written and verbal communication skills
Strong organizational skills and willingness to learn
Interest in digital banking, financial services, customer experience, or digital product analytics

Responsibilities

Assist in gathering, organizing, and analyzing data related to mobile banking, online banking, digital account opening, and digital servicing activity.
Help build and maintain reports, dashboards, scorecards, and summaries related to digital usage, feature adoption, customer behavior, and journey performance.
Support analysis of digital customer journeys to identify drop-off points, friction areas, and opportunities for improvement.
Assist in tracking key digital metrics such as logins, active users, feature usage, abandonment, self-service completion, and engagement by segment.
Help analyze recurring issues, support trends, and case themes to identify operational pain points or repeat customer-impacting problems.
Support post-release reporting and analysis to help evaluate the impact of new features, enhancements, fixes, or process changes.
Assist in identifying adoption and engagement opportunities across features such as transfers, bill pay, mobile deposit, alerts, card controls, and digital account opening.
Help prepare charts, summaries, presentations, and insights for digital leadership and team discussions.
Support data validation and help maintain consistency in metric definitions, reporting logic, and dashboard accuracy.
Assist in documenting analytical findings, reporting processes, and recurring digital trends for future use by the team.
Participate in ad hoc analysis and special projects related to customer behavior, journey performance, and digital strategy.