About The Position
The Digital Customer Success Program Coordinator is responsible for optimizing and maintaining the Customer Success platform to support scalable, data-driven customer engagement strategies. Partners closely with Customer Success, Revenue Operations, and Salesforce teams to ensure seamless integration and utilization of ChurnZero across the organization.
Requirements
- Two years of experience with a customer success platform, preferably ChurnZero
- Strong understanding of SaaS environments and customer success operations
- Experience with Salesforce integration and cloud-hosted systems
- High aptitude for data manipulation and technical integrations
- Familiarity with tools like Google Suite, Slack, Zoom, and Asana
- Excellent communication, collaboration, and critical thinking skills
- Experience in a service provider or healthcare SaaS environment
- Ability to identify team needs and build scalable solutions
- Ability to iterate quickly and adapt to changing priorities
- Ability to communicate effectively and professionally with employees at all levels of an organization
- Ability to proactively evaluate programs and implement improvement ideas on an ongoing basis
- Possess a high attention to detail
- Work well in a fast-paced, innovative environment
- Bachelors degree preferred
Responsibilities
- Configure and maintain ChurnZero, including fields, dashboards, automations, and integrations
- Develop and manage customer journeys, playbooks, and workflows tailored to business needs
- Ensure data integrity, accuracy, and accessibility within customer success platform
- Collaborate with cross-functional teams to align platform capabilities with business objectives
- Lead training and support initiatives for internal users of customer success platform
- Partner with Salesforce administrators to enhance data synchronization and reporting
- Monitor platform performance and recommend improvements
- Manage tasks using agile methodologies such as scrum sprints
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Number of Employees
1,001-5,000 employees
