Digital Customer Success Manager
About The Position
Jasper is building a best-in-class, programmatic, AI-forward Customer Success organization - one that scales efficiently while delivering a premium experience across our entire business customer base. As a Digital Customer Success Manager (Digital CSM), you will play a critical role in driving adoption, engagement, and expansion through data-driven, 1:many engagements that meet customers where they are. You will own the customer journey post-onboarding through adoption, value realization, and expansion, designing programs that blend automation with intentional human touch. You’ll collaborate deeply with CS leadership, AMs, CSMs, PMM, Enablement, and Community teams to deliver an experience that feels consistent, proactive, and impactful. This fully remote role reports to the Manager of Digital Customer Success and is open to candidates located anywhere in the continental US.
Requirements
- 2+ years in B2B SaaS (Customer Success, Growth, or Lifecycle Marketing preferred).
- Experience designing digital programs that drive measurable results.
- Comfort with data and automation tools; ability to translate insights into action.
- Strong written, verbal, and live presentation skills.
- Bias toward action—comfortable shipping quickly and iterating.
- Curiosity about customer behavior and how to improve journeys.
- Ownership mindset and ability to identify opportunities proactively.
- Adaptability and comfort with rapidly evolving tools, goals, and customer needs.
- A builder’s mentality—energized by designing and scaling repeatable systems.
Responsibilities
- Drive Product Adoption & Engagement
- Build scalable 1:many programs (webinars, office hours, in-app campaigns, educational content) that help customers adopt core features.
- Use data and behavioral insights to proactively engage customers and drive deeper usage.
- Identify patterns that signal expansion potential and activate them through digital plays.
- Experiment & Optimize
- Use an MVP mindset to launch, measure, and iterate on digital engagement strategies.
- Analyze usage and sentiment data to uncover opportunities and improve engagement workflows.
- Balance automation with personalized touchpoints to maximize impact.
- Leverage Data, Automation & AI
- Use product and engagement data to prioritize cohorts and deliver timely messaging at scale.
- Continuously refine campaigns based on performance, usage trends, and customer feedback.
- Improve programs that influence retention, health, and advocacy.
- Contribute to Digital CS Strategy
- Partner with CS, Growth, PMM, and Enablement to build frameworks, metrics, and automation workflows that improve outcomes.
- Support experimentation cycles and iterate on programs to enhance both the customer journey and internal efficiency.
Benefits
- Comprehensive Health, Dental, and Vision coverage beginning on the first day for employees and their families
- 401(k) program with up to 2% company matching
- Equity grant participation
- Flexible PTO with a FlexExperience budget ($900 annually) to help you make the most of your time away from work
- FlexWellness program ($1,800 annually) to help support your personal health goals
- Generous budget for home office set up
- $1,500 annual learning and development stipend
- 16 weeks of paid parental leave
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
101-250 employees
