Aircall International Limited-posted about 1 month ago
$20 - $22/Yr
Full-time • Intern
Hybrid • New York, NY

Aircall is a unicorn AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, faster resolutions, and scale. We're redefining what a customer communications platform can be—by combining voice, SMS, WhatsApp, and AI into one seamless workspace. Our momentum comes from a simple but powerful idea: help every customer-facing team work smarter, not harder. Aircall's AI Voice Agent automates routine calls, AI Assist streamlines post-call tasks, and AI Assist Pro delivers real-time guidance that helps people do their best work. The result—companies grow revenue, deliver faster resolutions, and scale service. We've built a product customers love and a business that scales fast. Aircall operates in nine global offices (Paris, New York, San Francisco, Sydney, Madrid, London, Berlin, Seattle, and Mexico City), and is backed by world-class investors. Our teams are shipping AI innovation faster than ever and expanding across new product lines and markets. At Aircall, you'll join a company in motion—ambitious, profitable, and product-driven—where impact is visible, decisions are fast, and growth is real. How We Work at Aircall: At Aircall, we believe in customer obsession, continuous learning, and delivering extraordinary outcomes. We value open collaboration, taking ownership, and making smart, informed decisions with speed and precision. If you thrive in a fast-paced, team-driven environment where curiosity, trust, and impact matter, you'll fit right in About the role: Customer Success is at the heart of Aircall. We are looking for a tech-savvy individual with strong relationship building skills that is looking to help customers succeed. You will play a major part in supporting our rapidly growing client base to ensure they help their businesses grow with Aircall.

  • Oversee a pool of customers in Zendesk and drive them to successful value realisation
  • Adopt a data driven approach to growing and nurturing the digital touch segment of Aircall's customer base
  • Help in evaluating and implementing metrics to monitor account development, including churn rate, contraction and expansion trends, as well as indicators for account health, satisfaction levels, advocacy, and potential risks
  • Maintain a frequent pulse on your customers' utilisation and performance metrics using data, dashboards and feedback channels
  • Use a Digital touch approach to drive customers through the ideal customer journey and empower them to utilise self-help resources
  • Engage with customers to upsell additional product/services of value as data driven opportunities are flagged
  • Deliver your expertise through one-to-many interactions (host live webinars, office hours, e-guides)
  • Work closely with our digital program manager to provide on-the-ground feedback to drive & improve the impact of automations
  • Collaborate with the Customer marketing team to create and deliver valuable content and recommend automations
  • Advocate for your internal pool of customers with internal stakeholders
  • Inspire customers to think strategically about how our platform can support their business needs
  • Share new ideas to delight our customers
  • A first experience in a Sales and/or Customer Success Management position is required
  • Excellent verbal and written communication skills
  • Ability to work from the New York office, hybrid work environment
  • Passion for consistently providing excellent customer experience
  • Comfortable managing several tasks and issues in a fast-paced environment
  • Previous experience in a similar environment would be appreciated
  • Key moment to join Aircall in terms of growth and opportunities
  • Our people matter, work-life balance is important at Aircall
  • Fast-learning environment, entrepreneurial and strong team spirit
  • 45+ Nationalities: cosmopolite & multi-cultural mindset
  • Competitive salary package & equity
  • Medical, dental, and vision insurance is 100% covered
  • 401k plan with company matching!
  • Unlimited PTO — take the time you need to come to work feeling great!
  • Wellness, commuter, and childcare reimbursements
  • Generous parental leave policy
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