Digital Customer Experience Manager - Trip Pages
About The Position
Are you passionate about crafting digital experiences that captivate travelers and drive business growth? Join Grand Circle Corporation as our Digital Experience Manager - Trip Pages, where you'll lead the vision for how customers discover, engage with, and book our journeys online. In this highly visible and cross-functional role, you'll blend strategy, analytics, and creativity to transform our trip pages into immersive, high-performing experiences. You'll mentor a talented team, streamline operations, and partner closely with UX, Creative, and Brand leaders to bring our world-class travel experiences to life online. Your success will be measured by engagement, accuracy, and conversion-giving you the opportunity to make a visible, measurable impact on how travelers connect with the world.
Requirements
- 5-7 years of experience in digital experience, e-commerce, or merchandising management (travel or hospitality a plus).
- Proven success leading teams and improving conversion through UX, content, or personalization strategies.
- Strong analytical mindset with experience in A/B testing and optimization tools (Optimizely or similar).
- Excellent project management, communication, and cross-functional collaboration skills.
- A passion for travel and creating digital experiences that inspire customers to explore the world.
Responsibilities
- Lead, coach, and develop a team of Digital Experience Specialists focused on optimizing trip page performance and storytelling.
- Own end-to-end management of trip content, layout, and functionality-ensuring every page inspires confidence and wanderlust.
- Monitor and improve key performance metrics: engagement, conversion, and accuracy (targeting <1% error rate).
- Drive experimentation through A/B testing and personalization to continuously enhance the customer journey.
- Partner with UX, Platform, and Creative teams to align digital updates with brand standards and business goals.
- Streamline workflows and content processes to improve speed and efficiency by 50%.
- Build dashboards and share actionable insights on trip page performance and business impact.
- Champion innovation through data-driven, customer-first enhancements.
Benefits
- Health & wellness: Comprehensive and heavily subsidized medical, dental, and vision plans, plus on-site gym access, holistic wellness sessions, and group fitness classes
- Time for you: Substantial Paid Time Off (PTO), and 11 paid holidays- including Juneteenth, Memorial Day, and Labor Day - and Summer Fridays. Plus- extensive parental leave, with up to 12-16 weeks paid leave at 100% base salary.
- Travel more, spend less: 50% off our trips for you and a companion, 25% for additional immediate family members, and exclusive quarterly associate travel deals
- Your future, secured: 401(k) with company match, life insurance, and disability coverage
- Continuous growth: Tuition assistance for both professional and personal development, opportunities for professional development through oversees travel, and direct access to Pinnacle Leadership & Team Development.
- Extra perks: Commuter benefits, FSA options, pet insurance, home & auto discounts, and paid volunteer time off to give back to the community
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
Industry
Administrative and Support Services
Education Level
No Education Listed
Number of Employees
1,001-5,000 employees
