Digital Coordinator (m/f/d) - Bilingual (German & English)

SIXT Spain

2d • Remote

About The Position

Are you passionate about customer service and mobility solutions? Would you like to be part of a new and dynamic team in a remote environment? At SIXT, we are creating a new department dedicated to providing premium solutions to our customers internationally. We are looking for motivated and enthusiastic individuals ready to take on new challenges. Our goal is to offer continuous support and resolve any issues that arise for our customers, 24/7

Requirements

• Customer Orientation : You have an excellent ability to understand and anticipate customer needs, ensuring their satisfaction with every interaction.
• Language Proficiency : Fluent in German and English ; additional languages such as Spanish, French, Italian, or Dutch are a plus.
• Effective Communication : You possess skills to communicate clearly and persuasively, facilitating understanding and collaboration.
• Flexibility : You can adapt to a dynamic and ever-evolving work environment, including availability for night shifts .
• Teamwork : You collaborate effectively with other team members, contributing to an international and dynamic environment that fosters cooperation.
• Solution-Focused : You have the ability to quickly identify problems and propose effective solutions, ensuring service continuity and customer satisfaction.

Nice To Haves

• additional languages such as Spanish, French, Italian, or Dutch

Responsibilities

• Manage customer inquiries via phone, email, or video calls.
• Assist customers with questions related to the vehicle rental and pickup process, as well as closing reservations.
• Verify customer information and provide related assistance.
• Offer technical support during key pickup and troubleshoot issues in the self-service section.
• Collaborate with SIXT branches located in different countries.
• Make calls to promote additional sales and improvements.

Benefits

• Permanent Contract : (Contrato Indefinido) A stable project with opportunities for progression.
• Attractive Salary and Professional Growth Opportunities : Professional development opportunities in an international environment.Salary: €19,200 gross per year (12 payments) plus €300 monthly Individual Target bonus, €60 telework allowance, and a 30% night shift premium for hours 22:00h–06:00h.
• Flexible Remote Work Model : You can work from anywhere in Spain.
• Work-Life Balance : Enjoy a day off for your birthday and additional vacation days for your anniversary at SIXT.
• Flexible Compensation : Benefit from private health insurance, childcare support, and/or a restaurant card.
• Exclusive Employee Benefits : Discounts for family and friends on SIXT rentals, as well as offers on hotels, stores, Gympass, business schools, and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed