Digital Content Strategist

University of South Florida • Tampa, FL

20h

About The Position

The Digital Content Strategist leads the planning, creation, and optimization of content for the college's website and digital channels, ensuring that every page and post supports key priorities such as recruitment, reputation, research visibility, and student success. This role translates complex information into clear, engaging, and accessible content that is tailored to specific audiences, including prospective and current students, faculty, staff, alumni, and community partners. The strategist works closely with subject matter experts and partners across the college to develop content plans, refine messages, and maintain a consistent voice and brand. Using analytics user feedback, search engine optimization, and best practices in user experience and accessibility, the Digital Content Strategist continuously evaluates and improves content so that users can easily find what they need and understand what makes the college distinctive. Our college's websites are the front door for prospective students, current students, faculty, staff, alumni, and partners. The Web Content Administrator ensures these sites are accurate, accessible, and fast, and easy to navigate. You'll own day-to-day content operations, steward our CMS, and partner across departments to continuously improve the digital experience. Who We Are The College of Arts and Sciences at the University of South Florida is a diverse, research active community of scholars, teachers, creators, and learners who believe that ideas should live both in the classroom and in the world. We bring together the sciences, social sciences, and humanities to tackle real problems through learning that involves doing, including fieldwork on Florida’s coast, work in laboratories, data focused projects, and storytelling across digital and traditional media. Our faculty are nationally recognized researchers and dedicated mentors who open doors to significant opportunities such as undergraduate research, internships, fellowships, and global experiences. We are especially proud of our vibrant humanities and social sciences, where students connect big questions to real careers through funded experiential learning and projects that engage the community. Rooted in Tampa Bay and connected to global conversations, we see our campus as a living laboratory for studying the environment, society, culture, and technology, and we invite colleagues who share this spirit of curiosity, collaboration, and innovation focused on students to join us.

Requirements

• Bachelor’s degree in marketing, communications, journalism, digital media, information technology, or related field; OR equivalent combination of education and experience.
• 3–5 years of experience creating, managing, and optimizing digital content.
• Experience managing content strategy for large or multi-departmental websites.
• Experience working in complex organizations such as higher education, healthcare, government, or large enterprises.
• Knowledge of basic HTML/CSS sufficient to format and troubleshoot web content
• Experience with marketing automation, email platforms, or social media management tools and how they integrate with web content.
• Experience developing or maintaining a content strategy for a large, multi-department website or digital ecosystem.
• Experience working in a complex organization (e.g., higher education, healthcare, government, or large enterprise) with many stakeholders.
• Experience creating, managing, and optimizing digital content for websites and/or digital platforms.
• Experience conducting content audits, usability testing, or user research to inform content decisions.
• Familiarity with governance frameworks for web content (roles, workflows, approvals, and standards).

Responsibilities

• Site Operations & Content Management Own the publishing workflow across colege and department sites: draft, edit approve, and publish content using the CMS and our component library. Maintain site information architecture, navigation, and internal linking for clarity and findability. Keep content current by partnering with content owners; establish review cadences and govenance.
• Analytics, SEO & Optimization Use GA4 and other tools to monitor traffic, search behavior, and conversion paths; build simple dashboards for stakeholders. Implement on-page SEO (metadata, headings, schema.org where appropiate) and measure impact. Run lightweight experiments (e.g., A/B tests on headlines or calls-to-action) to improve user outcomes.
• Channel Adaptation, Distribution Support & Asset Management Create platform-specific versions of content (aspect ratios, lenghts, formats, thumbnails) for web, email, and social media. Collaborates with communications and marketing staff on content calendars, campaigns, and distribution strategies. Organizes and maintains a well-structured digital asset library (video, photo, and project files) so content is easy to locate, reuse, and repurpose.
• Accessibility & Compliance Ensure all web content meets WCAG 2.2 AA accesibility standards and university policies (e.g., captioning, alt text, color contrast, keyboard navigation). Champion inclusive, plainlanguage writing and content design best practices.
• CMS Stewardship, Training & Support Manage CMS user access and roles (including SSO/CAS provisioning) and maintain site permissions. Develop quick-start guides and deliver training to departmental editors; provide tier-1 support via the intake queue. Coordinate site migrations and new site setups within the CMS; maintain templates and content types. Performs other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level