Digital Consumer Lending Spec

Old National Bank•West Saint Paul, MN

3d•$18 - $30

About The Position

Old National Bank has been serving clients and communities since 1834. With over $70 billion in total assets, we are a regional powerhouse deeply rooted in the communities we serve. As a trusted partner, we thrive on helping our clients achieve their goals and dreams, and we are committed to social responsibility and investing in our communities through volunteering and charitable giving. We continually seek highly motivated and talented individuals as our people are critical to our success. In return, we offer competitive compensation with our salary and incentive program, in addition to medical, dental, and vision insurance. 401K, continuing education opportunities and an employee assistance program are also included in our benefit suite. Old National also offers a variety of Impact Network Groups led by team members who are passionate about driving engagement, creating awareness of diverse backgrounds and experiences, and building inclusion across the organization. We offer a unique opportunity to join a growing, community and client-focused company that is firmly rooted in its core values. The Solution Center is a virtual lending center offering clients the ability to interact with the bank utilizing chat, phone, mobile and online channels. The primary responsibility of the Digital Consumer Lending Specialist (Specialist) is to provide superior customer service for each client interaction. The Specialist must maintain a positive attitude, be a team player and supportive of the Mission, Vision and Values of Old National Bank. A Digital Consumer Lending Specialist is focused on building full financial relationships with Old National Bank clients with the primary focus on consumer lending.

Requirements

Bachelor’s degree in business and/or finance preferred or equivalent work experience.
Minimum of 2 to 3 years consumer lending experience. Call center experience.
3 to 5 years of banking experience preferred.
Ability to cross-sell new and existing bank products and services while providing a superior customer experience through relationship banking.
NMLS required.
Proficiency with Microsoft products and Bank software products.

Responsibilities

Develop and grow client and prospective client relationship:
Shows a dedication to delivering a superior customer experience with each client regardless of the request.
Builds strong relationships with clients by understanding their complete financial profile and making recommendations for additional products and services that will help the client and grow the relationship.
Consistently identifies product and service referrals across all bank business lines which benefit our clients ensuring a warm handoff to the appropriate partner.
Achieve Sales and Service Targets:
Demonstrates a strong support and focus on the goals of the Solution Center and directs efforts towards meeting them.
Displays the highest level of knowledge and expertise in consumer lending through completing and processing lending applications which includes understanding underwriting needs of complex consumer lending products.
Supports the Solution Center service level goals through balancing loan inquiries (leads), loan applications, and fielding client chats and calls in queues as assigned.
Operations Oversight:
Acquires and maintains knowledge of all regulatory, compliance and company policies and procedures. Attends and completes required compliance training. Performs job responsibilities following all regulatory, compliance and company/Old National Bank policies and procedures.
Consistently delivers on call evaluation metrics aligned with providing a superior client experience and displaying highest level of knowledge and expertise in consumer lending.
Collaborates with the Solution Center team by sharing success stories and ideas, tips and coaching that could improve the effectiveness of each Specialist.
Develops strong relationships and partnerships with banking center bankers and operational teams.
Performs account maintenance requested by clients and management within specified authority.
Meets attendance and scheduling requirements for required shirts including Saturday rotations.
Performs other duties as assigned.