Consumer Lending Representative (Consumer Lending Processor)

Dupaco Community Credit Union • Dubuque, IA

9h

About The Position

Have you ever wondered what it feels like to help someone reach their goals of
driving their dream car or getting that trendy new kitchen at home? As a
Consumer Lending Representative at Dupaco you will hear the excitement in our
member's voices as you assist them in completing the loan process to achieve
these exciting milestones. It doesn't stop there... You'll be able to deploy
your strong attention to detail, your ability to multi-task like a pro, and your
gift to communicate strongly with anyone, in any scenario (phone, email, or
in-person). Are you prepared to bring these skills, your professional image, and
your desire for success to one Iowa's Top Workplaces? Come join Dupaco’s
Consumer Lending Department as a Consumer Lending Representative!

Requirements

• High school diploma or equivalent (ie. GED)
• Outstanding member service skills to provide quality service to members, potential members and coworkers
• Excellent communication skills (verbal and written) with the ability to adjust your communication style to your audience and handle difficult conversations in a tactful and professional manner
• Excellent computer skills with the ability to navigate between multiple programs and utilize dual computer screens
• Attention to detail, accuracy, ability to multitask and prioritize work

Nice To Haves

• Two years of college or equivalent experience in the financial industry preferred

Responsibilities

• Answering loan related member questions via phone and email.
• Processing member service requests from branches (title releases, title changes, mortgage releases, etc.).
• Consulting with members for closing and explain all documentation.
• Processing and funding consumer loan products (auto loan, personal loan, VISA, etc.).
• Auditing files to ensure that all loan documentation is accurate and complete and are in compliance with existing regulations, including Dupaco Community Credit Union loan policies and procedures.
• Articulating loan payoff quotes for auto loans, unsecured loans and home equity loans.
• Cross trained on the Paid Loan Reports and send letters and applicable paperwork to members.
• Providing proper explanations to members on ancillary products and refer members to the appropriate products and services.
• Assisting in training employees on loan processing procedures and technology.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees