Digital Consumer Experience Strategy & Research Lead

Sanofi • Cambridge, MA

1d

About The Position

Join the digital engine driving Sanofi’s transformation - where AI, automation, and bold experimentation power faster science and smarter decisions. Here, you’ll help build the first biopharma company powered by AI at scale. The Consumer Experience (CX) Strategy lead provides the end-to-end consumer experience strategy and digital solutions for Sanofi patients, customers, and staffs to work seamlessly and easily across products and services within its ecosystem while aligning with the product roadmap, needs of users, market customers, and technical frameworks. You develop CX strategy to differentiate and deliver innovative digital solutions that will make health care more accessible, more integrated and more reliable for users in collaboration with cross functional teams and other key stakeholders. You will identify and set CX strategy, envision complex CX ecosystems, and inspire teams to push the boundaries of what’s possible. Your success will see your strategies being the lighthouse for the projects you are working on. Join the digital engine driving Sanofi’s transformation - where AI, automation, and bold experimentation power faster science and smarter decisions. Here, you’ll help build the first biopharma company powered by AI at scale. About Sanofi: We’re an R&D-driven, AI-powered biopharma company committed to improving people’s lives and delivering compelling growth. Our deep understanding of the immune system – and innovative pipeline – enables us to invent medicines and vaccines that treat and protect millions of people around the world. Together, we chase the miracles of science to improve people’s lives.

Requirements

• Experienced putting design thinking in practice, end to end.
• Service design expertise and experience with multi-layer experience analysis (users, data flows, system structures).
• Able to question the initial space and the assumptions behind the brief.
• Know how to “open up the solution space” and run ideation sessions.
• Need to articulate the experience strategy and the north star vision and know how to break the north star vision down to identify the MVP.
• Experienced running collaboration and co-creation workshops.
• Experienced creating new products or services from scratch.
• Experienced creating solutions with AI/ML.
• Systems thinking.
• Experienced in mapping complex digital ecosystems and determining how different pieces or applications might fit together, managing multiple international stakeholders.
• High EQ to manage different stakeholders within the organization and understand how to bring them along.
• Affinity with science (biology, chemistry), or prior experience in pharma, healthcare or life sciences is strongly preferred
• Minimum 5+ years of hands-on CX/UX strategist at a large global enterprise experience, agency, consulting or Start-up/scale-up is a must, in the context of digital product/services or software design.
• Bachelor's degree in any field.

Nice To Haves

• Master’s degree and or MBA is a plus
• You are a vibrant and engaging storyteller with strong business communication and presentation abilities to all levels of the company.
• Agility, Decisiveness, Resilience, Transparent Communications, and Openness with strong attention to details.
• Comfortable with change and ambiguity: you are naturally confident in a shifting world.
• You bring the ability and interest to help lead cultural shifts in the organization including Digital transformation.
• You have an intellectual curiosity that inspires others around you
• Culturally curious, you are willing to work in an international environment.

Responsibilities

• Deliver CX strategy for R&D transformation: define our experience strategy and measurement frameworks to support R&D's digital evolution.
• Lead cross-functional collaboration: Partner with Digital R&D, R&D and engineering teams to integrate CX strategy into product development processes.
• Drive Strategic Implementation: Ensure CX initiatives meet milestones while managing resources and mitigating risks under tight deadlines.
• Evangelize CX Excellence: Represent and advocate for consumer experience across the organization, influencing product and service strategy direction.
• Build Team Capabilities: Mentor CX Strategy team members and contractors, fostering continuous learning and industry awareness.
• Champion Digital Transformation: Lead cultural shifts in how CX functions within R&D and broader organizational context.
• Ensure CX Strategy meets agreed upon milestones, mitigating risk and maximizing process efficiency.

Benefits

• Bring the miracles of science to life alongside a supportive, future-focused team.
• Discover endless opportunities to grow your talent and drive your career, whether it’s through a promotion or lateral move, at home or internationally.
• Enjoy a thoughtful, well-crafted rewards package that recognizes your contribution and amplifies your impact.
• Take good care of yourself and your family, with a wide range of health and wellbeing benefits including high-quality healthcare, prevention and wellness programs and at least 14 weeks’ gender-neutral parental leave.
• Join the digital force behind Sanofi’s AI-powered pipeline, where Expert, Generative, and Snackable AI accelerate the discovery, development and delivery of breakthrough treatments to patients.
• Work in a safe, responsible environment, with a strategy that balances digital innovation with the appropriate level of risk management for each AI system.
• Enjoy daily opportunities to collaborate and share knowledge in an environment based on open dialogue and mutual respect.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 11-50 employees