Digital Commerce Shopper Insights Manager

Kenvue•Jersey City, NJ

1d•Hybrid

About The Position

Kenvue is currently recruiting for a: Digital Commerce Shopper Insights Manager What we do At Kenvue, we realize the extraordinary power of everyday care. Built on over a century of heritage and rooted in science, we’re the house of iconic brands - including NEUTROGENA®, AVEENO®, TYLENOL®, LISTERINE®, JOHNSON’S® and BAND-AID® that you already know and love. Science is our passion; care is our talent. Who We Are Our global team is ~ 22,000 brilliant people with a workplace culture where every voice matters, and every contribution is appreciated. We are passionate about insights, innovation and committed to delivering the best products to our customers. With expertise and empathy, being a Kenvuer means having the power to impact millions of people every day. We put people first, care fiercely, earn trust with science and solve with courage – and have brilliant opportunities waiting for you! Join us in shaping our future–and yours. For more information, click here. Role reports to: Sr Manager Amazon Data and Analytics Location: North America, United States, New Jersey, Summit Work Location: Hybrid What you will do The Digital Commerce Shopper Insights Manager is responsible for delivering category, consumer and shopper insights to the Amazon, Last Mile Delivery (LMD), Social Commerce and Omnichannel Sales teams. This role serves as a key liaison between the digital commerce teams and the Shopper Insights, Strategic Shelf and Channel Insights teams. As the Digital Commerce Shopper Insights Lead, this individual will help shape and coordinate the digital commerce learning agenda, including custom research and test‑and-learn initiatives. A strong analytical foundation is essential, enabling the manager to drive standardization and adoption of panel tools and provide marketplace incrementality and shifting analyses to the broader organization. This role will partner closely with the Digital Shelf and Merchandising teams to monitor eShare of Search performance and support search optimization efforts. Additionally, the manager will collaborate with Consumer Business Intelligence (CBI) and Sales to deliver competitive insights that inform promotional optimization and identify leading marketplace indicators. The position is also responsible for monitoring the impact of pricing policies across the digital marketplace.

Requirements

Bachelor’s degree in business, marketing, data capabilities or related field
Ability to manage multiple priorities successfully
Ability to influence using collaborative approaches to drive rapid change at large scale
Ability to work in a complex, matrix environment where priorities change rapidly, and tight deadlines exist
Proven ability to successfully negotiate internally and externally to align competing needs at high levels across dotted line relationships
Ability to instill followership through strong collaboration
This role will be located in Summit, NJ and require up to 10% travel

Nice To Haves

At least 5-7 years prior experience in a consumer products company and/or with direct customer sales, category or insights d-Commerce experience highly preferred
Experience with syndicated d-Commerce data systems
Prior people leadership experience

Responsibilities

Drive short- and long‑term digital commerce impact by collaborating closely with Sales, Category, Insights and external vendor partners in a fast‑paced environment
Develop compelling, insights‑driven presentations that translate business objectives into customer strategies across distribution, merchandising, promotion and online placement
Shape strategies that identify business needs and priorities, driving joint value solutions for Kenvue and key retail partners
Balance business value with technical feasibility by prioritizing features, optimizing costs and improving delivery efficiency
Serve as a strong, organized servant leader—communicating clearly, prioritizing effectively, removing obstacles and championing team achievements
Lead category analytics support for Selling Partner Services sessions, quality business reviews, and business planning meetings; present insights and strategic recommendations in internal and external forums
Foster strong collaboration across internal stakeholders and the digital commerce team, aligning brand needs with customer demands to deliver mutually beneficial outcomes
Coordinate learning plans that advance digital commerce priorities within CBI Shopper Insights; leverage national research to support Digital, Social and Omni retailer objectives
Act as the subject matter expert for panel tools—setting analysis standards, driving rigor and enabling consistent use across teams
Serve as the subject matter expert for eShare of Search (eSOS) analytics; partner with Digital Shelf and Content teams to uncover insights that optimize product display pages and drive traffic and conversion improvements
Support Retail Media teams with analytical insights to optimize search and display investments across ecommerce customers
Lead analysis of promotional pricing guidelines and communicate performance impacts to the Revenue Growth Management organization
Leverage internal and customer systems (e.g., Nielsen, Stackline, Amazon Vendor Central) to manage and maximize business plans
Deliver marketplace incrementality and shifting insights to optimize digital commerce promotional events
Act as the “voice of the customer,” ensuring customer needs are reflected in new item launches, 4P execution and overall strategy
Influence cross‑functional partners to align on customer and company business plans and drive long‑term objectives
Consistently comply with all company policies and procedures
Serve as a change agent in driving digital commerce within Kenvue, at the customer, and internal Kenvue franchises driving and instituting strategies that enhance collaborative efforts of Kenvue and devising innovative strategies/solutions that result in increased sales, profit and/or business productivity