Digital Collection Agent / Meter Software Specialist
About The Position
The Lioce Group (TLG) is seeking a detail-oriented, customer-focused Digital Collection Agent / Meter Software Specialist to support and maintain digital meter collection software for customer copiers and printers. This role blends technical computer work, customer interaction, and on-site support to ensure accurate meter data, reliable billing, and a high level of customer satisfaction. This position plays a critical role in supporting TLG’s service operations by utilizing remote troubleshooting, proactive monitoring, and call-avoidance techniques.
Requirements
- 1–5 years of Help Desk, Technical Support, or Customer Service experience
- Associate’s Degree or equivalent relevant work experience
- Strong computer and basic networking knowledge (Microsoft Windows, TCP/IP, SNMP, ports, firewalls)
- Proficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint)
- Strong organizational skills with the ability to manage priorities and schedules
- Excellent verbal and written communication skills
- Valid driver’s license and ability to travel to customer locations
- Maintain a professional appearance
- Ability to push/pull or assist with moving equipment as needed
Nice To Haves
- Experience with copier/printer environments or Managed Print Services
- Familiarity with meter collection, monitoring, or device management software
- Experience working directly with customer IT departments
- Experience providing phone-based customer support
Responsibilities
- Install, configure, and maintain digital meter collection agents and related software
- Monitor meter data collection to ensure accuracy, consistency, and reliability
- Troubleshoot software and hardware for device communication, and basic network issues
- Frequent, clear, and professional verbal and written communication with clients, colleagues, and management.
- Work directly with customer IT contacts to resolve firewall, port, credential, or network access issues
- Coordinate with service technicians and billing teams to resolve meter discrepancies
- Perform on-site visits as needed for troubleshooting, validation, or deployment support
- Perform routine scheduled tasks. Including but not limited to data imports, reports, and system checks.
- Maintain accurate documentation of configurations, issues, and resolutions
- Communicate clearly with customers regarding status, expectations, and resolutions
- Utilize remote diagnostics and call-avoidance techniques to minimize downtime
Benefits
- Paid vacation and PTO
- Paid holidays
- 401(k) retirement plan
- Health, dental, and vision insurance
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
Number of Employees
11-50 employees
