Digital Client Engagement Leader

CliftonLarsonAllen•Indianapolis, IN

About The Position

CLA is a top 10 national professional services firm where our purpose is to create opportunities every day, for our clients, our people, and our communities through industry-focused wealth advisory, digital, audit, tax, consulting, and outsourcing services. Even with more than 8,500 people, 130 U.S. locations, and a global reach, we promise to know you and help you. CLA is an established top 10 accounting and tax advisory firm expanding its Digital Consulting practice. Our Digital Consulting Enablement Team helps organizations turn digital investments into meaningful business outcomes. Our team partners with clients to lead complex digital initiatives—aligning strategy, technology, and people to drive adoption, value realization, and lasting impact. Digital Client Engagement Leader CliftonLarsonAllen, LLP (CLA) is seeking an experienced and dynamic Digital Client Engagement Leader to serve as a trusted strategic advisor and executive sponsor for key digital client relationships. This role leads and drives Digital consulting engagements throughout the engagement lifecycle, working with client leaders to maintain CLA’s digital solutions are delivered in alignment with their desired outcomes and strategic goals. Owns the client experience during delivery, acts as the main senior contact, resolves challenges, and brings cross-functional teams together to maintain a high standard of client experience. This role is crucial for successful delivery and long-term client partnerships. Additionally, this role drives continuous improvement, foster enterprise collaboration, and mentor peers to elevate engagement leadership across the firm.

Requirements

7 years of relevant experience
Bachelor’s degree required; relevant experience may be considered in lieu of degree

Responsibilities

Strategic Client Leadership & Outcome Alignment Act as the primary delivery leader from project initiation through close for assigned Digital engagements, accountable for client outcomes and satisfaction.
Work directly with clients to understand their goals, enabling the development of actionable engagement plans that deliver measurable results.
Lead clients through delivery engagement lifecycle with a focus on strategic alignment, governance, and executive-level communication.
Proactively manage engagement health, mitigate risk, and ensure delivery excellence across complex, multi-stakeholder environments.
Engagement Ownership & Delivery Oversight Directly manage a team of Engagement Leaders by setting clear expectations, providing regular feedback, and supporting professional development and performance management.
Orchestrate cross-functional teams and stakeholders to ensure seamless execution of high-impact engagements.
Monitor and maintain executive visibility into engagement health, client satisfaction, and delivery risk through strategic use of reporting tools.
Drive operational discipline through structured planning, governance, and issue resolution, addressing client concerns, risks, misalignments, or issues diplomatically and decisively.
Ensure all engagement activities meet CLA’s enterprise standards for quality, risk, and compliance.
Collaboration & Enterprise Integration Collaborate with Client Relationship Leaders (CRLs) and service line leaders to deliver integrated, scalable solutions tailored to evolving client needs.
Drive alignment across cross-functional delivery teams, ensuring all efforts support shared outcomes.
Facilitate effective collaboration across internal and client teams to maintain momentum, accountability, and alignment to create a seamless client experience through transparency and shared ownership.
Executive & Stakeholder Communication Communicate clearly, confidently, and effectively with client leaders and stakeholders at all levels.
Lead steering committee and leadership conversations focused on navigating progress, risks, decisions, trade-offs, and outcomes.
Tailor messaging to different stakeholder audiences to drive understanding, alignment, and action.
Ensure consistent, proactive communication that reinforces value delivered, progress achieved, and next steps.
Innovation & Continuous Improvement Leverage data and insights to continuously evolve engagement models, tools, and delivery frameworks.
Identify and scale best practices that enhance client experience, operational efficiency, and strategic impact.
Adapt standard methodologies to meet the unique needs of complex clients and industries.
Share insights, lessons learned, and best practices to strengthen and mature engagement leadership capabilities across the Digital Consulting teams.