Digital Channel & Payments Supervisor

Greenfield Savings•Greenfield, MA

38d

About The Position

Responsible for the daily supervision of the Digital Channels & Payments Department. Oversees all functions, technical support and problem resolution related to the various products and services that make up the Digital Channel and Payments suite offered by Greenfield Savings Bank. Digital Channels and Payments include online and mobile banking for both consumers and businesses, ACH, bill pay, P2P and A2A, debit cards, and mobile wallets. As the subject matter expert, Supervisor provides technical assistance and problem resolution follow-up to both internal and external customers. Serves as a liaison to the solutions vendor and assists with the evaluation and implementation of new products and services. Responsible for risk mitigation and activity tracking in all digital channels.

Requirements

Strong organizational skills and the ability to work independently
Ability to multitask and prioritize to meet time frames established by Federal/State Regulations, internal policies and procedures
A minimum of 5 years banking experience
3-4 years of Digital Channel function/product/service experience
2+ years of supervisory experience (not necessarily in banking) and/or an above average understanding of Operations functions overseen by this role
Strong understanding of deposit product rules, regulations and Greenfield Savings Bank standards
Strong understanding of the internal digital channel and payment systems
Strong research and analytical abilities
Ability to understand technical documents and instructions and summarize the information in a way that is understandable for the average employee
Ability to identify and minimize risk throughout all digital channels
Above average knowledge of Microsoft Office Word and Excel
Ability to lift up to 25 lbs.

Responsibilities

ACH related processing and maintenance
Return Item/Redeposited Item/DDA Reject Processing
Digital deposit review
ATM/Debit Card setup and maintenance
Online Banking setup and maintenance
Digital Payment (bill pay, P2P, A2A) setup and maintenance
Debit Card maintenance and production reviews
Debit Card, A2A, P2P, & ACH Fraud/Unauthorized Transaction investigation and claims processing
Compromised card alert processing
Debit Card Fraud Program monitoring
Reconciliation of department-related GL accounts
Retail, Mobile and Business Online Banking
Fiserv Card Services
Fiserv Risk Office
eStatements and eNotices
Source Capture
Electronic Bill Pay, P2P, A2A
Debit/ATM Card Instant Issue Solution
Mastercard Connect
Responsible for completing staff performance reviews, time-cards, and scheduling
Provide training and coaching of staff within the department
Annually purge unused ATM/Debit cards based on the established purge schedule
Compile audit information for Department related internal and external audits and be the direct point of contact for assigned auditor
Internal monitoring/auditing of Department functions
Update Department BCP/DR Plan as necessary
Maintain knowledge of current digital payment trends, products, and services by attending various trainings and conferences (within budget guidelines), and participating in user groups
Work with the Operations Business Analyst and Project Manager to research and recommend products that will streamline the Digital Banking area and/or provide our Customers with new/enhanced products and services
Perform other similar duties as required or requested by Operations Officer