Digital Branch Manager-Bowling Green

Service One Credit Union • Bowling Green, KY

31d

About The Position

Join our team as a Digital Branch Manager and lead the digital member experience for our credit union! In this role, you'll oversee our Digital Branch and Member Contact Center-driving service excellence, operational performance, and team success across online banking, mobile banking, digital onboarding, online lending, card services, and more.

Requirements

• Bachelor's degree or equivalent experience.
• 3+ years banking/financial services experience.
• 3+ years of member/customer service experience.
• 1+ year consumer lending experience.
• 1+ year supervisory experience.
• Must obtain financial counseling certification within 12 months.

Nice To Haves

• Call Center experience preferred.

Responsibilities

• Lead, coach, and develop Digital Branch & Contact Center staff.
• Monitor call queues and member communication channels to ensure timely, exceptional service.
• Resolve escalated member issues with sound judgment and professionalism.
• Drive digital sales performance and support cross-selling initiatives.
• Oversee online account opening, consumer loan origination/processing, and digital transactions.
• Ensure compliance with all policies, procedures, and regulations.
• Support technology rollouts and foster a strong service/sales culture.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: Credit Intermediation and Related Activities
• Number of Employees: 101-250 employees