Digital Branch Manager

EagleBank•Bethesda, MD

1d•Onsite

About The Position

We are a values driven organization putting Relationships FIRST. EagleBank (NASDAQ – EGBN) is focused on being Flexible, Involved, Responsive, Strong, and Trusted. By prioritizing meaningful connections with our customers, employees, and shareholders, we relentlessly deliver the most compelling, valuable service to our customers.EagleBank is committed to inclusion, equity, and respect. We celebrate diversity and intentionally seek out opportunities to learn from one another’s experience. We believe employees are essential to the building of relationships and we prioritize investing in employee growth and wellbeing. Employee involvement is fostered through resource groups, mentorship programs, community service, and scholarship opportunities for continued education. With features including maternity and parental leaves, wellness discounts, healthcare premium sharing, employer funding in your HSA account, and 100% 401(k) matching up to 4%, we pride ourselves in the ways we support our internal relationships. The minimum and maximum projected annualized salary for this position is: $75,141.00 to $118,643.00. Additional compensation may be possible based on experience and skills. The success of this position is reliant on face-to-face interaction and requires 100% on-site work.

Requirements

H.S. Diploma or General Education Degree (GED)
6 years experience in retail banking, digital banking, branch operations, or customer-facing financial services roles, with demonstrated exposure to digital products and services
4 years supervisory experience in a call center, branch, or bank operations
Proven experience driving sales performance and growth, including outbound calling, customer acquisition, cross-sell, and retention strategies
Hands on experience with digital account servicing, such as account opening/maintenance, deposit, digital, or loan operations, exception handling, and customer follow-up
Working knowledge of banking compliance and risk management, including AML/BSA, ACH processing, fraud monitoring, account validation, and regulatory documentation standards.
Ability to analyze performance metrics, monitor pipelines, and use data to improve results and customer experience.
Strong working knowledge of Digital Banking products, services, and delivery channels.
General knowledge of MS Office.
Strong banking knowledge.
Strong technical aptitude and expertise.
Quick learner who can assimilate and retain a ready working knowledge of broad subject matter.

Nice To Haves

Associate’s Degree (AA) in general studies

Responsibilities

The Digital Branch Manager leads the strategy, performance, and daily operations of the Digital Branch, driving digital sales growth while ensuring consistent and superior customer service.
This role manages and develops branch staff, oversees digital account servicing and risk mitigation, monitors performance metrics, and partners closely with Branch, Compliance and Risk, and Operations teams.
The Digital Branch Manager also provides operations, technical, and compliance related support on an as needed basis to resolve exceptions, support customers, and ensure business continuity.