Digital Banking Systems Analyst

Camden National Bank • Campton, NH

76d

About The Position

The Digital Banking Systems Administrator will display a mastery of Camden National Bank’s Digital Banking Systems. This position supports the digital growth of the bank with general responsibilities including administration, management, support, upkeep and evolution of all applicable systems and services. The Digital Banking Systems Administrator should collaborate with all business lines and develop and maintain tools, processes, and reliable data that help the Bank make more effective business decisions, be consistent in the way we measure and drive performance, and improve service, quality and productivity. This role will need to understand the other systems within the bank and how they interact with Digital Banking Systems and should excel in the following areas: Project Management, Leadership, Operations, Technology and Industry Knowledge, Data Analysis, Digital Communications, Customer Services, Internal Support, Troubleshooting, Online and Mobile Banking Products and System Administration.

Requirements

• Bachelor’s degree in IT, Data Analysis, Business or related field
• Ability to form strong relationships
• Outstanding verbal and written communication skills
• Ability to read/write SQL data query language
• Effectively use technology to perform daily activities and outstanding customer service
• Ability to collaborate and work successfully in a team environment as well as independently
• Top-notch attention to detail to maintain the highest level of accuracy when handling daily functions
• Maintain a level of discretion and confidentiality while dealing with sensitive customer information

Nice To Haves

• 5 or more years of similar or relatable experience
• Knowledge of coding

Responsibilities

• Lead and manage the implementation of new services or functionality and upgrades to our digital platforms and app updates
• Lead and manage early adopter and beta partnerships with our digital banking vendor, core provider, and/or third-party service providers
• Understand file transfer processes between our banking vendor, core provider, and/or third-party service providers and the subsequent relation to the customer experience and/or bank operations
• Develop and maintain diagrams demonstrating micro and macro level calls/responses and relationships between our digital banking vendor, core provider, and/or third-party service providers
• Maintain awareness of current events with impacts to Camden National Bank’s Digital Banking platform, including but not limited to: cybercrime, consumer technology product trends, commercial technology product trends, cyber security trends, and technology legislation
• Maintain awareness of competitor product and service offerings in the U.S. and abroad and mainstream features available on popular apps and websites (i.e. biometric login, reveal password, code generators for authentication)
• Create, update, edit, and approve department procedures and training documents and department Confluence and SharePoint sites
• Provide Tier 3 customer support when Tiers 1 and 2 are unable to resolve customer inquires
• Submit, manage, and resolve cases with our digital banking vendor, core provider, and/or third-party service providers
• Identify, validate, and report bugs and issues within the base digital banking platform and app for all services supported by our digital banking vendor, core provider, and/or third-party service providers
• Participate in software development research, representing the bank and influencing vendors towards adopting UI and functionality favorable to the Camden strategy
• Administration of Q2Central/Q2Co-Pilot/Q2Console, Q2 SMART, Q2 Discover, SmartPay Manager and Business, PayCenter Portal (Zelle), IPay Portal, Smartsheet (at a department level) and Q2Customer Portal

Benefits

• Robust medical, dental, and vision insurance packages
• Generous time off, including paid federal holidays and paid day off for your birthday
• 401(k) retirement savings plan
• Tuition reimbursement, professional development, and career growth opportunities
• Employee assistance program
• Comprehensive wellness program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level