Digital Banking Specialist

Taylor Bank

42d • Onsite

About The Position

At Taylor Bank, everything we do is about serving our community and building strong customer relationships. WE ARE SEEKING: A detail-oriented, team player with great people skills to join our Digital Banking Services team at our corporate headquarters in historic downtown Berlin, Maryland.

Requirements

• High School diploma or equivalent
• At least 1 year of experience working for a bank or financial services institution
• Basic proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
• Strong attention to detail and the ability to multitask
• Intermediate experience with technology in order to discuss internet options and technology offered

Responsibilities

• Proofing and Keying functions: to include: Reviewing, item repair and balancing; Printing notices and Do Not Mail in our Core system; Sending statements; Processing, sending and uploading various key files.
• Assisting internal and external customers with digital banking product support, to include: bank-by-phone, USB statements, e-statements, online banking, mobile banking, mobile deposits, Bill Pay, and all new products and services as assigned.
• Performing incoming verification of wire requests.
• Processing inclearing and return ACH files.
• Receiving and posting ACH file from the Federal Reserve.
• Monitoring Automated Online Enrollment Report.
• Reconciling various statements as assigned.
• Monitoring suspended items for mobile deposit.
• Converting Business online banking to Cash Management Platform.
• Performing additional operational tasks in the Digital Banking Services Department as assigned (for example, fraud emails, Remit Plus, AOE report, Chats, etc.)
• Assisting bank personnel with department related inquiries.
• Attending trade shows as requested to assist with marketing of digital banking service products.
• Any additional tasks as assigned.

Benefits

• Strong growth opportunities
• A friendly, collaborative work environment
• An amazing benefits package: including affordable medical, dental and vision plans; employer paid Life, short-term and long-term disability insurance; 401(k) with company match; generous paid time off, paid parental leave and more
• This is an hourly, non-exempt position. We also have a discretionary bonus plan, subject to company performance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 51-100 employees