Digital Banking Application Support Specialist

CSI•Wilmington, NC

1d•Remote

About The Position

We’re looking for a remote Digital Banking Application Support Specialist to deliver exceptional technical support and innovative solutions for our clients. In this role, you’ll work in a deep technical environment, troubleshoot complex issues, and collaborate with internal and external teams to ensure seamless digital banking experiences. If you thrive in a fast-paced setting and enjoy solving challenging problems, this is the role for you. As a forward-thinking software provider, Computer Services, Inc. (CSI) helps community and regional financial institutions solve their customers’ needs through open and flexible technologies. In addition to its award-winning core banking platform, these include the latest in lending, digital banking, payments, financial crime prevention and cybersecurity. Building on its 60-year track record of personalized service, CSI is shaping the future of banking and empowering its customers to rival their competition. For more information about CSI, visit www.csiweb.com CSI provides rewarding and challenging career opportunities for our employees. When determining your pay, we consider various factors such as your skills, qualifications, experience and location. Along with a competitive salary, this position includes eligibility for incentive awards based on both individual and business performance. We also offer a comprehensive range of benefits.

Requirements

Strong analytical, problem-solving, and decision-making abilities.
Ability to thrive in a fast-paced environment and prioritize tasks effectively.
Excellent written and verbal communication skills.
Experience creating clear documentation and process flowcharts.
Bachelor’s or Associate degree, relevant certifications, or equivalent experience preferred.
Working knowledge of SQL and ability to perform independent research.
Experience 2–4 years in customer support roles, ideally in banking or financial services.
Familiarity with digital banking applications and technical troubleshooting.

Nice To Haves

Familiarity with Salesforce, CRM platforms, or ticketing systems is a plus.

Responsibilities

Provide expert support during standard business hours 8:00am-5:00pm Eastern or Central Time. Must be available for an on-call rotation , including nights, weekends, and holidays.
Investigate and resolve technical issues across multiple product areas with minimal assistance.
Analyze logs and tracing to identify root causes and design effective solutions.
Document investigation details clearly and concisely for internal and client use.
Recreate issues as needed and ensure all relevant details are captured.
Research problems with no known solutions and develop innovative resolutions.
Communicate effectively with clients and internal teams, translating technical details into clear language.

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