Digital Banking Representative

Kearny Bank • Fairfield, CA

53d • $45,000 - $65,000

About The Position

The Digital Banking Representative serves as a key point of contact for customers engaging with our digital banking platforms. This role is responsible for providing exceptional service, resolving digital banking issues, and educating customers on the use of online and mobile banking tools. The ideal candidate is tech-savvy, customer-focused, and passionate about delivering seamless digital experiences.

Requirements

• High school diploma or equivalent required.
• Minimum 6 months of related experience, preferably in financial services.
• Microsoft Office proficiency required.
• Excellent written and verbal communication skills.
• Excellent customer service skills.

Nice To Haves

• Knowledge of online and mobile banking products and services is strongly preferred.

Responsibilities

• Provide support to customers using the Bank's online banking, mobile apps, and other digital services.
• Troubleshoot and resolve issues related to online account access, transactions, and digital tools.
• Guide clients, both consumer and small business, through digital onboarding and educate them on features and benefits of the Bank's digital banking solutions.
• Monitor and respond to digital inquiries via chat, email, and secure messaging platforms.
• Collaborate with internal teams to escalate and resolve complex technical issues.
• Stay current with digital banking trends, updates, and security protocols.
• Maintain accurate records of customer interactions and resolutions.
• Review and process Mobile Deposit including Business Remote Deposits.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Credit Intermediation and Related Activities
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees