Digital Banking Product Manager

Montecito Bank & Trust•Santa Barbara, CA

10d•Hybrid

About The Position

Join Montecito Bank & Trust as a Digital Banking Product Manager ! As the largest locally owned community Bank on the Central Coast, Montecito Bank & Trust is committed to our founding principle: to make the communities we serve better places to live and work. We are always looking for talented professionals who are passionate about personalized service, community involvement, and innovation. By joining our team, we are dedicated to your career development and wellbeing, in and out of the workplace. About the Role Montecito Bank & Trust is seeking a full-time Digital Banking Product Manager to join the team in our Marketing department . As a Digital Banking Product Manager, you will deliver a World Class Experience by managing the Bank’s digital products, including Consumer and Business Online Banking, Mobile Banking, and Online Account Opening. This role is central to shaping our clients’ digital journey, covering roadmap planning, lifecycle management, execution, and product delivery. With a focus on optimizing customer experience, the position is responsible for research, development, performance tracking, and product lifecycle management in support of the Bank’s goal to continually advance our digital portfolio. We are seeking a motivated, hands-on, and multi-tasking self-starter with strong product management, critical thinking, analytical, communication, and interpersonal skills. The ideal candidate brings a blend of product management expertise and financial services experience, along with a passion for creating seamless, client-focused digital solutions. You will be located in Santa Barbara, CA with the opportunity for a hybrid work schedule.

Requirements

A college degree or equivalent work experience required.
5-8 years of combined financial institution and digital banking product management experience required.
Experience with Fiserv preferred.
Strong analytical skills and the ability to think strategically, provide leadership, make decisions and problem-solve.
Ability to translate business goals into clear, compelling product strategies and actionable roadmaps.
Proficiency in Word, PowerPoint and Excel.
Competence as an end user with data visualization and interpretation tools like Tableau or PowerBI.

Responsibilities

Manage the full lifecycle of digital banking products (online/mobile banking, online account opening), developing and maintaining a roadmap of enhancements aligned with customer needs, market trends, and Bank objectives.
Evaluate new technologies, vendor roadmaps, and industry trends to identify opportunities for innovation, integration, and efficiency.
Oversee digital product development, launches, upgrades, and integrations in partnership with vendors and internal teams, identifying product requirements and system capabilities while ensuring a seamless customer experience across all platforms.
Partner with Data Analysts to track performance, utilization, and customer engagement, maintaining dashboards and reporting insights to leadership.
Work with Business Banking to identify market opportunities and support packaging, pricing, and portfolio strategies.
Collaborate with Marketing to drive digital adoption, execute campaigns, and deliver consistent client communication.
Develop guides, training, and resources to equip associates to promote and support digital products.
Lead the Bank’s ‘Digital Champions’ user group meetings.