Digital Banking Product Owner

Texas Capital•Richardson, TX

About The Position

Texas Capital is built to help businesses and their leaders. Our depth of knowledge and expertise allows us to bring the best of the big firms at a scale that works for our clients, with highly experienced bankers who truly invest in people’s success — today and tomorrow. While we are rooted in core financial products, we are differentiated by our approach. Our bankers are seasoned financial experts who possess deep experience across a multitude of industries. Equally important, they bring commitment — investing the time and resources to understand our clients’ immediate needs, identify market opportunities and meet long-term objectives. At Texas Capital, we do more than build business success. We build long-lasting relationships. Texas Capital provides a variety of benefits to colleagues, including health insurance coverage, wellness program, fertility and family building aids, life and disability insurance, retirement savings plans with a generous 401K match, paid leave programs, paid holidays, and paid time off (PTO). Headquartered in Dallas with offices in Austin, Fort Worth, Houston, Richardson, Plano and San Antonio, Texas Capital was recently named Best Regional Bank in 2024 by Bankrate and was named to The Dallas Morning News’ Dallas-Fort Worth metroplex Top Workplaces 2023 and GoBankingRate’s 2023 list of Best Regional Banks. For more information about joining our team, please visit us at www.texascapitalbank.com. Texas Capital Bank is looking to hire a driven Junior Product Owner for the Digital Banking product who can direct and lead the transformation of Texas Capital Banks online banking experience. This role will be responsible for translating the high-level strategic vision and business outcomes into a product roadmap that delivers a customer-centric digital experience across our portfolio of products including our Investment and Consumer Banking lines of business set forth by Executive Management. This role will own the day-to-day elements of identifying, implementing, and managing the digital product lifecycle of the digital banking experience and its technology stack.

Requirements

Minimum 3 years in product ownership, preferably in consumer banking, fintech or wealth management space
Demonstrated ability to build consumer quality products, enable business capability and objectives through technology
Working knowledge of consumer banking, websites, UI/UX, development, and technology architecture
Proven track record in balancing customer outcomes, business needs and technical feasibility and delivery
Certifications or hands on experience with Scrum or other relevant agile project management methodologies
Exceptional organizational skills, with ability to constantly plan-ahead and surface hidden risks as necessary
Ability to work at an abstract level and continuously pivot to arrive at the highest impact answer for the customer
Excellent communication skills with the ability to build positive working relationships at all levels of the organization
BBA in business or related field required

Responsibilities

Define the strategic product roadmap; balancing customer experience, business needs, and longer term operational requirements
Serve as voice of customer by collecting insights from design research and making product decisions while balancing customer feedback and technical feasibility
Continuously evaluate industry trends, product performance and customer feedback; identifying innovations and opportunities to address needs and improve the product experience and continues to remain relevant and competitive
Achieve consensus from wide range of stakeholders across lines of businesses in order to define, create, and deliver a prioritized backlog of user stories for active and future sprints
Advocate and facilitate robust change management practices across the bank to ensure no detriment to product stability or impact to customers
Manage and coordinate with vendors to define clear deliverables, maintain budget/timelines, and unblock obstacles as well as ongoing management of the overall vendor relationship
Ensure legal, risk, compliance, brand, and accessibility are engrained into the product DNA and get ahead of any non-negotiable deliverables
Lead in a fast-paced, agile environment
Triage production incidents, help identify problems and partner with business and technology teams to ensure timely resolution and minimize impact to users and the business