Digital Banking Product Manager

United Bank, Inc.•Charlotte, NC

64d

About The Position

The Digital Strategy Team is the primary advocate for developing and enhancing the digital customer experience at United Bank. We support multiple lines of business, Consumer and Commercial Banking, Wealth Management and Brokerage. Digital Banking Product Administrator will work in the Digital Strategy Team supporting Digital Banking Platforms. This individual's primary responsibility will be to maintain the administrative platform for Online and Mobile Banking Applications.

Requirements

Bachelor's degree in a relevant field is required.
Minimum of eight (8) to ten (10) years of working experience in digital commerce strategies, technology digital marketing, agency management and Fintech partnerships is required.
Minimum of eight (8) to ten (10) years working experience in a Retail/Commercial banking leadership role with financial institutions or equivalent consulting role is required.
Ability to work independently and as part of a team, the ability to manage time and resources to meet assigned deadlines
Strong perspective on great digital consumer and/or enterprise experiences across multiple form factors
Ability to interpret customer and business needs and translate them into requirements
Demonstrated ability to communicate broadly and in detail with various audiences.
Proficiency in Microsoft Office products is required.
Ability to travel up to 20%.

Nice To Haves

Master's Degree highly desired.

Responsibilities

Responsible for bringing the digital strategy to life for consumers and commercial clients.
Serve as the vanguard for the bank's evolving channel experiences to enable customers to manage their finances, plan and budget for the future.
Develop proposals for further development of the organization and business process to support the business strategy.
Manage the Administrative platforms to support online and mobile banking, these include but are not limited to Money Movement, Bill Pay, Zelle, Transfers, Alerts, and Mobile Deposits
Customer Communications for existing and new feature/functionality
Contribute and manage multiple initiatives simultaneously.
Manage individual initiatives, including but not limited to project management, team communication and leadership communications.
Maintain measurement plans in a result driven culture.
Ability to collaborate on, lead and deliver complex initiatives across the organization.
Ability to work with and direct external agencies and vendor management including creative oversight, digital experience, and budgets.
Other projects and duties as assigned.