Digital Banking Fraud Analyst (in-office) - Midvale, UT

Zions Bancorporation • Midvale, UT

12h • Onsite

About The Position

Zions Bancorporation is one of the nation’s premier financial services companies operating as a collection of great banks under local brands and management teams in high-growth western markets. Zions is regularly recognized by American Banker magazine as having a top banking team in its list of “The Most Powerful Women in Banking.” Our customers consistently vote us as the best bank in our local markets. We value our employees, and we are committed to search out, recognize, and create fulfilling opportunities for outstanding people within our organization, rewarding them for their contributions to our success. We recognize that banking is a “local” business, and that to be successful, we must have very strong ties to the communities we serve and strong relationships with our customers. With benefits starting on day one, 12 bank holidays, profit sharing and company-matched 401(k) contributions, Zions is dedicated to being an employer of choice in our communities. At Zions, the possibilities are endless. You bring the talent; we bring the opportunity. We are currently accepting applications for a Digital Banking Fraud Analyst to work in office in Midvale, UT, Monday-Friday 8:00 am-5:00 pm.

Requirements

• Requires a bachelor’s degree in a related field and 2+ years of financial services experience with fraud and/or information security processes and procedures, preferably in an online banking fraud prevention, detection and mitigation area, root cause analysis or other directly related experience. A combination of education and experience may meet requirements.
• Working knowledge of loss and fraud detection/prevention principles, compliance, and regulatory issues related to the department and/or company.
• Working knowledge of fraud and digital banking systems and detection tools.
• Strong customer service and communication skills, both written and verbal.
• Possess skills needed to conduct client phone interviews to identify fraud/scams.
• Working knowledge of root cause analysis.
• Solid analytical, interpretive and problem-solving skills.
• Ability to use various software applications.
• Ability to meet tight deadlines to mitigate loss.

Responsibilities

• Review self-service applications for possible fraud and make account open decisions for deposit accounts.
• Complete internal transfer funding for approved applications.
• Handle inbound and outbound calls with customers and branches.
• Complete application research and CIP verification and follow up with clients and applicants as needed.
• Participate in process improvement idea generation.
• Perform other duties as assigned.

Benefits

• Medical, Dental and Vision Insurance - START DAY ONE!
• Life and Disability Insurance, Paid Parental Leave and Adoption Assistance
• Health Savings (HSA), Flexible Spending (FSA) and dependent care accounts
• Paid Training, Paid Time Off (PTO) and 11 Paid Federal Holidays, and any applicable state holidays
• 401(k) plan with company match, Profit Sharing, competitive compensation in line with work experience
• Mental health benefits including coaching and therapy sessions
• Tuition Reimbursement for qualifying employees enrolled in an accredited degree program related to the needs of the business, maximum of $5,250 per calendar year, employees are eligible for the program upon hire
• Employee Ambassador preferred banking product

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 5,001-10,000 employees