Digital Banking and Payments Manager

Sunwest Bank•Meridian, ID

About The Position

The SVP & Digital Banking and Payments Manager is responsible for the strategic leadership, oversight, and evolution of Sunwest Bank’s digital banking and payments ecosystem. This role manages the Lockbox, Payment Operations, and Digital Banking (including Treasury Operations) teams, ensuring seamless integration of digital services, robust payment processing, and operational excellence. The SVP will drive innovation, risk management, and compliance across all payment channels, positioning Sunwest Bank as a leader in digital financial services.

Requirements

10+ years of banking operations experience, with strong expertise in digital banking, payment systems (ACH, wire, card, check), treasury management, and risk management.
7+ years of progressive leadership experience, managing multiple teams and functions.
Advanced knowledge of digital banking platforms, payment processing technologies, and core banking systems (Fiserv or similar).
Demonstrated experience in regulatory compliance, risk assessment, and audit management.
Technologically inclined, with awareness of digital trends and industry best practices.
Advanced communication, presentation, and writing skills for internal and external audiences.
Strong organizational, project management, and change leadership skills.
Possess an entrepreneurial business spirit, proactively takes initiative to identify solutions, and executes with a sense of urgency
Ability to lead a team, generate enthusiasm for the bank and to create an environment in which employees are focused on high-quality client service
Occasional travel required

Responsibilities

Develop and execute the vision for digital banking and payments, aligning departmental goals with Sunwest Bank’s strategic objectives.
Lead, mentor, and develop managers and teams in Lockbox, Payment Operations, and Digital Banking.
Champion the evolution of digital services, including online banking platforms, payment processing technologies, and client-facing solutions.
Design and implement risk management frameworks for payment processing, ensuring compliance with regulatory requirements.
Optimize processes and controls to measure and improve efficiency, minimize risks and losses, and deliver high-quality client service.
Evaluate and manage relationships with technology vendors and service providers.
Ensure the delivery of differentiated high-quality client experiences across all payment and digital banking channels.
Lead the implementation of new technologies, processes, and solutions, driving organizational change and adoption of digital services.
Evaluate and consult on new products, services, and verticals; assessing risks associated and recommending necessary requirements to manage those risks.
Collaborate with industry organizations to identify the latest trends in fraud and scams and best practices to mitigate those risks. Maintain up-to-date knowledge of industry regulations, payment network rules, bank partner requirements, and industry best practices.
Serve as a subject matter expert (SME) on payment processing and central operations activities and develop this expertise in your team.
Interface with other operations and line of business leaders to set goals and objectives to improve overall bank performance.
Lead internal and external audits as necessary.
Treats people with respect; keeps commitments; inspires the trust of others; works ethically and with integrity; upholds organizational values; accepts responsibility for own actions.
Performs other duties and projects as assigned.
Demonstrate professionalism in communication, attitude, and teamwork with internal and external clients.
Maintain high standards of quality work, attendance, and appearance.
Adhere to all company policies, procedures, and regulations.
Perform additional duties as assigned related to the position.