Digital Banking Analyst I

TTCU Federal Credit Union • Tulsa, OK

7h

About The Position

Manage and support digital banking systems and system integrations, including
the enhancement of existing digital platforms and the evaluation of system
capabilities, workflows, and limitations. Analyze digital banking opportunities
and challenges to develop and implement solutions addressing complex business
problems, system administration issues, or network-related concerns. Evaluate
and recommend commercially available software solutions. Partner closely with
departmental leaders to assess member‑facing business needs and design solutions
that effectively leverage systems and processes with a considerable degree of
autonomy. Perform all duties in compliance with applicable regulatory
requirements, including, but not limited to, the Bank Secrecy Act.

Requirements

• Bachelor’s degree in Computer Science, Information Systems or other related discipline preferred.
• Reliable transportation is required.
• Related digital banking experience in a professional business environment required: 31-53 years
• Working knowledge of computers, smartphones, tablets, operating systems, software, etc. with ability to troubleshoot related issues required: 3-5 years
• Intermediate knowledge of User Acceptance Testing (UAT) principles and practices.
• Advanced computer skills in digital banking and Microsoft Office applications; knowledge of networking systems and equipment and computer hardware proficiency; strong knowledge of and experience with reporting packages (Power BI), databases (SQL etc.).
• Working knowledge of Business Intelligence.
• Strong business acumen with the ability to build relationships with other departments and interact professionally with diverse groups.
• Strong understanding of trends in consumer technology, user interfaces software, platform, hardware, and data.
• Ability to translate business needs and processes into system requirements and visual workflow diagrams.
• Intermediate written and verbal communication skills required to facilitate sharing of information with members, staff, and external contacts.
• Ability to create an atmosphere which promotes TTCU’s Core Values by maintaining a high level of personal integrity, presenting a friendly, enthusiastic, and professional demeanor while providing extraordinary service to employees and members and fostering teamwork among employees.
• Must be able to remain in a stationary position (e.g., sitting at a desk) for extended periods.
• Occasional movement around the office to attend meetings or collaborate with team members.
• Ability to operate a computer and other office equipment as needed.

Nice To Haves

• Certified Business Analysist Professional (CBAP) or equivalent preferred.
• Human Centered Design, Design Thinking, or equivalent certification preferred.

Responsibilities

• Monitor digital banking systems, troubleshoot system malfunctions, and coordinate the restoration to normal functioning.
• Capture, document, analyze and prioritize business requirements based upon stakeholder needs and best practice research.
• Participate in cross‑functional software implementation, migration, and conversion initiatives.
• Identify ways to improve the adoption, engagement, and satisfaction with digital banking offerings using analytics, voice-of-member feedback and benchmarking.
• Document departmental policies and procedures and conduct annual vendor security reviews.
• Review release notes and perform pre‑testing and deployments in a logical and timely manner.
• Provide employees and members with assistance solving digital banking related problems such as malfunctions and program issues.
• Train employees and members to work with digital banking systems and programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 101-250 employees