Digital Asset Management (DAM) Administrator-Senior Associate

JPMorganChase • Chicago, IL

5d

About The Position

Your work will shape how Commercial & Investment Bank (CIB) Marketing operates in an AI-enabled future. We're looking for a DAM Administrator to manage and grow our digital asset platform—a critical piece of infrastructure that connects our content to the AI tools transforming how we work. As a Digital Asset Management (DAM) Administrator on the Commercial & Investment Bank (CIB) Marketing team, you will manage day-to-day operations of CIB Marketing's digital asset platform, supporting the marketers, writers, and creatives who produce world-class campaigns and thought leadership. Your focus: keeping assets organized, accessible, and ready for the AI-powered tools we're adopting. Every day brings different challenges—from onboarding new content to troubleshooting integrations to retiring outdated assets.

Requirements

• Bachelor’s Degree in marketing, graphic arts, library science, or information systems
• 2+ years of experience using a digital asset management application like Adobe AEM Assets, Widen, or Bynder
• Familiarity with assigning and maintaining metadata and tags, and a DAM folder structure
• An understanding of the marketing content development life cycle and the role of the DAM
• Ready to learn new ways of work that are enabled by GenAI
• An eye for detail with an appreciation for avoiding “garbage in, garbage out”
• A team player who can work across organizational lines when needed

Nice To Haves

• A self-starter who is comfortable working in a fast-paced, high-performing culture

Responsibilities

• Serve as the administrator of the CIB Marketing DAM containing digital images, video, and audio files for all lines of business within Commercial & Investment Bank
• Manage the asset life cycle to ensure assets are properly tagged and stored for retrieval or publishing.
• Recommend and implement process or DAM structural changes to improve overall effectiveness of the DAM in marketing operations.
• Manage the user base, including approving new users and assigning roles within the DAM
• Assist and coach users in the use of the DAM and resolve user issues.
• Escalate technical issues to either the internal technical team or to vendors.
• Participate as a key member of the team that will migrate the DAM to a cloud-based application and integrate new AI-powered applications with it
• Gather and provide operational metrics for scheduled marketing operations performance reporting
• Complete any vendor-provided training to improve working knowledge of the application and obtain certifications as part of professional development

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees