Digital Analyst

Columbia Insurance • Columbia, MO

8d

About The Position

Join our team as a Digital Analyst. In this position you will analyze CX/UX & digital business requirements and translate requirements into functional design specifications in a hybrid Agile/Scrum/Kanban working environment. This position will assist in creating appropriate system requirements suitable for systems developers’ use and project planning.

At Columbia Insurance, we believe our people are the heart of our success and our greatest strength. With robust benefits, a fun, family-like atmosphere, and a culture that thrives on real connections, Columbia truly is the place to be. Our vision is to lead the industry in people-first partnerships. The best way to achieve that is by bringing together a team of skilled, passionate, and talented individuals.

Our legacy has roots back to 1889 when we first became part of the mutual insurance movement in the Midwest. Today, our extensive heritage resonates nationwide, as we proudly serve customers in 14 states across the country.

The Digital Analyst will analyze CX/UX & digital business requirements and translate requirements into functional design specifications in a hybrid Agile/Scrum/Kanban working environment. The Digital Analyst will assist in creating appropriate system requirements suitable for systems developers’ use and project planning.

Requirements

• Experience participating on IT projects and processes, supporting the analysis and testing activities, and/or contributing to project deliverables and support.
• Understands and/or has experience with Agile/Scrum processes and methodologies as well as CX/UX related methodologies and practices.
• Excellent customer service and interpersonal skills, including listening, problem-solving, and the ability to deal with difficult situations.
• Strong organization, prioritization, and time management skills.
• Ability to work independently and as part of a matrix team environment.

Nice To Haves

• Experience with Slack and JIRA.
• Experience with various technologies including but not limited to: Guidewire Insurance Suite, AMS (agency management systems), internal and external facing portals, CRM solutions, application analytics (i.e. Google Analytics), data visualization solutions (i.e. Tableau)
• Supplemental insurance education/designations.
• Previous P/C insurance industry experience.

Responsibilities

• Collaborate with project sponsors to determine project scope and vision.
• Translate conceptual user requirements into functional epics/story cards in a clear manner that is comprehensible to developers/project team.
• Elicit, analyze, specify, and validate the business needs of stakeholders, this includes interviewing internal / external stakeholders and gathering and compiling user requirements to understand the solutions that they need.
• Support new and existing technologies that turn underwriting, claims, distribution and billing into measurable, optimizable digital workflows.
• Provide support of existing systems through investigation of problems reported, updates of support tables/files, and preparation of reports as requested.
• Communicate changes, enhancements, and modifications of business requirements – verbally or through written documentation – to project managers, product owners, sponsors, and other stakeholders so that issues and solutions are understood.
• Analyze issues working in partnership with business, system and/or vendor areas to achieve effective resolutions through computer applications.
• Develop detailed requirements, system documentation, and workflow procedures to ensure business needs are met by providing detailed requirements and business specifications.
• Consult, analyze, and problem-solve to help guide the business in making good technology related decisions.
• Participate in the evaluation, selection, and implementation of the defined software solution.
• Other duties as assigned.

Benefits

• Medical, Dental, and Vision coverage
• 401(k) and company match
• Generous paid time off (PTO), paid company holidays, paid maternity/paternity leave, and supplemental sick leave
• Family-like culture
• Year-round wellness initiatives
• Company sponsored events
• Opportunities for professional development with conferences, events, and continued education

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level