Digital Adoption Specialist

Crisis24 • Annapolis, MD

11d • Onsite

About The Position

Crisis24 is a global, AI-enhanced provider of travel risk management, mass communications, critical event management, crisis-security consulting, personal protection solutions and global medical concierge capabilities, allowing prominent organizations, disruptive brands and influential people to operate with confidence in an uncertain world. At Crisis24, we go beyond mere employment; we pave the way to a realm where your skills become instrumental in shaping global security, guiding clients through a multifaceted and challenging landscape. Your journey with us will be deeply fulfilling, driven by a powerful sense of purpose and accomplishment. Within our thriving environment, you'll discover abundant chances for both personal and career advancement. Seize this moment to push your limits, broaden your expertise, and elevate your professional journey to unprecedented levels. Join the Crisis24 team today and be a part of something extraordinary where growth and impact converge. More information is available at www.crisis24.garda.com We’re looking for a Digital Adoption Specialist to design intuitive, in-product experiences that help customers learn, navigate, and get the most value from our SaaS platform. Using our Digital Adoption Platform (DAP), you’ll create guidance, walkthroughs, tooltips, and contextual learning moments that accelerate onboarding, increase product adoption, and reduce friction for users. This is a hands-on, high-impact role where you’ll transform complex workflows into clear, scalable in-app experiences. Your work will directly support customer success, retention, and engagement—ultimately shaping how users interact with and understand our platform. We’re seeking someone local to the Annapolis, MD area who loves solving usability challenges, collaborating across teams, and building experiences that help customers gain confidence and momentum inside the product.

Requirements

• 3+ years of experience in digital adoption, instructional design, product enablement, SaaS onboarding, product marketing, or related roles.
• Hands-on experience with Digital Adoption Platforms (DAPs) and creating in-app experiences.
• Ability to transform complex workflows into clear, intuitive user guidance.
• Strong collaboration skills and a user-first mindset.
• Curiosity, creativity, and a passion for crafting scalable, in-product learning solutions.
• Grammar-loving word nerd with outstanding written communication skills, who will follow our style guide without exception.

Nice To Haves

• Experience with SaaS products in risk intelligence, business continuity, disaster recovery, or incident management.

Responsibilities

• Design and manage DAP content including in-app walkthroughs, tooltips, guidance layers, checklists, and contextual learning experiences.
• Collaborate with product, UX, customer success, and support to identify user friction points and turn insights into effective in-product solutions.
• Support key user journeys by using analytics and behavior data to refine digital adoption flows and increase feature engagement.
• Develop self-service, in-product learning experiences that reduce support volume and help customers solve problems independently.
• Prototype and pitch new digital adoption concepts that streamline onboarding and improve overall product understanding.
• Maintain consistency in voice, tone, and messaging across all in-app content.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed