DIFM Concierge (Remote)

FMG Suite•Sandy, UT

37d•$19 - $22•Remote

About The Position

The FMG DIFM Concierge is a creative and resourceful individual who provides support to customers and ensures an exceptional customer experience. This individual will have intimate knowledge of the FMG services and products and will guide customers in executing marketing strategies utilizing FMG’s products and tools. Your ability to deliver an exceptional customer experience through all your interactions with customers will be vital to your success. You can learn more about the Do It For Me Marketing Program at https://fmgsuite.com/legal/service-attachment-for-fmg-s-do-it-for-me-difmmarketing-service/

Requirements

At least 2 years of experience in Customer Service
Excellent written and verbal communication skills
Strong sense of customer care and putting customers first
Ability to work as part of a team
Openness to feedback
Ability to apply critical thinking to challenging situations
Ability to overcome difficult conversations
Technical skills (proficient at using a computer and learning new software)
Ability to adapt to changes/updates in SOPs or technology

Nice To Haves

Account Management experience is a plus

Responsibilities

Provide ongoing support to customers and staff
Provide knowledge of FMG products and services
Provide basic understanding of compliance relationships through FMG
Provide basic knowledge of all departments’ processes and procedures
Primary account management while providing the highest level of ongoing support to customers who have purchased our highest level of service.
Provide specific advice to customers to help them identify and resolve challenges, and continuously move their marketing forward.
Respond to customer inquiries and requests for assistance by telephone or email.
Keep records of customer interactions, details of inquiries, comments and complaints.
Promptly respond to customers’ concerns and provide solutions.
Proactively manage personal workload and readily communicate the need for additional support to lead or manager.
Understand client goals and provide suggestions based on account history and current needs.
Educate customers in leveraging the marketing tools within the FMG Dashboard to include client/prospect segmentation.
You will share and review a monthly content calendar and a marketing strategy created by our industry thought leaders with each of your customers within your book of business.
Assist with calendar execution and ticket work as needed.
Access to a private & secure workspace, free from distractions
Accessible during the assigned work schedule for regular duties and responsibilities as outlined by the supervisor
An internet connection with speeds of 5 Megabits down / 3 Megabits up (5mbps/3mbps)

Benefits

Enjoy a generous paid holiday schedule, including a full week off for our Winter Holiday Shutdown.
Our comprehensive paid time off policies cover vacation, sick days, parental leave, and bereavement leave.
Medical with $0 co-pay Telehealth plan
Dental
Vision
Health Savings Account (HSA) with generous employer contributions
Flexible Spending Accounts (FSA)
Company-paid Life Insurance and Accidental Death & Dismemberment (AD&D) coverage
Company-paid Short & Long Term Disability coverage
Company-paid Employee Assistance Program (EAP)
Matching 401(k) with immediate full vesting
On Demand Pay - allows access to a portion of your earned wages prior to the payday with same day deposit
Internet & Gym Reimbursement!
We’ll provide you with the work computer equipment you need to set you up for success!
Our Employee Events Committee and managers are always planning a mix of fun in-person and virtual events to keep us all connected—plus we also love to throw in some FMG swag, so you can show off your company spirit in style!