Diet Clerk - Food and Nutrition Services

Denver Health•Denver, CO

2d•$21 - $24

About The Position

We are recruiting for a mission-driven Diet Clerk - Food and Nutrition Services to join our team! We're with you for life’s journey. At Denver Health, purpose isn’t just something we believe in—it’s something we live every day, for life’s journey. Our Values Respect | Belonging | Accountability | Transparency Department Food Services Job Summary Under close supervision, provide exceptional customer service while processing patient and diet information to ensure that patients receive food according to their diet order and food allergies. Perform a variety of clerical duties: handles phones, uses computer system to process menus and diet information. Essential Functions: Initiates telephone or personal contact as appropriate to ensure all patients receive a meal for each meal period during scheduled shift. (5%) Answers phones in a professional manner following department Phone Etiquette procedures and initiates telephone contact as appropriate. (5%) Maintains departmental records, logs, files. (5%) Records census on log after each meal. (5%) Maintains clean, organized office. (5%) Oversees inventory and ordering of office supplies. (5%) Accurately tracks clinical activity data into department forms (5%) Provides assistance with tray assembly and delivery as needed. (5%) Reads HeatlhTouch Screens and various census/dx reports, etc (5%) Uses Computer systems to perform diet office functions and clinical activities. (5%) Prior to each meal service and throughout shift, updates patient information and diet orders in computer system that are received via computer, phone or FAX. (5%) Clarifies incomplete or ambiguous diet order and ensures accurate meal orders according to policy. (5%) Makes necessary diet changes, process correct diet orders for all patients and keep Room Service order system updated. (5%) Processes Room Service customer meal orders accurately and according to patient preferences and dietary restrictions, including patient/family initiated orders and for patients needing assistance. (5%) Updates and processes Room Service customer nourishments/supplements, snacks and tube feeding orders accurately and according to patient preferences and dietary restrictions, including patient/family initiated orders and for patients needing assistance. (5%) Prints nourishment, supplement and tube feeding labels according to established time frames. (5%) Prepares and delivers nourishment, supplement, and tube feeding product according to standard procedures. (5%) As needed, follows guidelines and accurately calculates orders for tube feeding delivery. (5%) Prints patient reports to determine which patients have not placed a meal order for the meal period. (5%) Process AD-13 requests for patient and/or guest meal service.

Requirements

No High School Diploma and/or No GED
1-3 years customer service experience required
Must be able to read, write and speak English.
Ability to handle multiple priorities at one time.
Able to perform repetitive hand and wrist movement.
Ability to demonstrate professional work behavior by following guidelines as established by policies and procedures.
Demonstrations competency with computer systems for order entry to update diet and patient information.
Ability to read HealthTouch screens and various census/dx reports, etc.
Good typing, keyboarding and proofreading skills.

Nice To Haves

Experience in healthcare food service operations and/or diet office preferred.
Ability to speak both English and Spanish preferred (with documented competency of speaking Spanish).
Computer data entry skills preferred.
Experience with HealthTouch preferred.

Responsibilities

Initiates telephone or personal contact as appropriate to ensure all patients receive a meal for each meal period during scheduled shift.
Answers phones in a professional manner following department Phone Etiquette procedures and initiates telephone contact as appropriate.
Maintains departmental records, logs, files.
Records census on log after each meal.
Maintains clean, organized office.
Oversees inventory and ordering of office supplies.
Accurately tracks clinical activity data into department forms
Provides assistance with tray assembly and delivery as needed.
Reads HeatlhTouch Screens and various census/dx reports, etc
Uses Computer systems to perform diet office functions and clinical activities.
Prior to each meal service and throughout shift, updates patient information and diet orders in computer system that are received via computer, phone or FAX.
Clarifies incomplete or ambiguous diet order and ensures accurate meal orders according to policy.
Makes necessary diet changes, process correct diet orders for all patients and keep Room Service order system updated.
Processes Room Service customer meal orders accurately and according to patient preferences and dietary restrictions, including patient/family initiated orders and for patients needing assistance.
Updates and processes Room Service customer nourishments/supplements, snacks and tube feeding orders accurately and according to patient preferences and dietary restrictions, including patient/family initiated orders and for patients needing assistance.
Prints nourishment, supplement and tube feeding labels according to established time frames.
Prepares and delivers nourishment, supplement, and tube feeding product according to standard procedures.
As needed, follows guidelines and accurately calculates orders for tube feeding delivery.
Prints patient reports to determine which patients have not placed a meal order for the meal period.
Process AD-13 requests for patient and/or guest meal service.

Benefits

Paid time off starting at 28 days per year, inclusive of vacation, personal/sick, and 7 Holidays
100% paid parental leave up to 6 weeks
Immediate eligibility for retirement plans with employer contribution up to 9.5%
Generous medical, dental, vision plans in addition to employer paid disability and life insurance.
Comprehensive well-being programs including on-site employee fitness center located on Denver Health main campus and nationally recognized RESTORE Center
Free RTD EcoPass (public transportation)
Childcare discount programs & exclusive perks on large brands, travel, and more
Tuition reimbursement & assistance
Education, coaching, and professional development opportunities through the Workforce Development Center (WFDC) that support internal career growth and advancement pathways
Professional clinical advancement program & shared governance
Public Service Loan Forgiveness (PSLF) eligible employer+ free student loan coaching and assistance navigating the PSLF program
National Health Service Corps (NHCS) and Colorado Health Service Corps (CHSC) eligible employer