Diesel Service Writer

Savannah Logistics Group•Savannah, GA

20h

About The Position

Savannah Logistics Group has an immediate need for a Diesel Service Writer. We have one of the best benefits packages in the industry to include 100% company paid health insurance, paid time off, 401k with company match, dental, vision, life and many other benefits. This is not just a job, it's a career with a growing family, faith-based owned and operated business. Come join our family! Our environment is team-oriented, fast-paced, and safety-focused. Diesel Service Writer Job Responsibilities: The Diesel Service Writer initiates services and repairs by ascertaining performance problems and services requested. Supervisory Responsibilities: None Diesel Service Writer Duties/Responsibilities: Initiates automotive services and repairs by ascertaining performance problems and services requested. Verifies warranty and service contract coverage, developing estimates, writing repair orders, and maintaining customer rapport and records. Ascertains automotive problems and services by listening to customer's description of symptoms, clarifying description of problems, conducting inspections, taking test drives, checking vehicle maintenance records, and examining service schedules. Develops estimates by costing materials, supplies, and labor. Calculates customer's payment, including deductibles. Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required. Obtains approval signatures and enters RO into service database system. Maintains customer rapport by explaining estimates and expected return of vehicle, obtaining customer's approval of estimates, obtaining and providing contact telephone numbers, answering questions and concerns, and arranging towing and temporary transportation. Maintains automotive records by recording problems and corrective actions planned. Updates job knowledge by participating in educational opportunities and reading manufacturers' publications. Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Requirements

Excellent written and verbal communication skills.
Excellent organizational and time management skills.
Proficient in Microsoft Office Suite or similar software.
Equipment Maintenance
Problem solving
Reporting research results
Quality focus
Productivity
Estimating
Product knowledge
Customer service
Safety management
A high school diploma or equivalent is required
Minimum 2-5 years parts, with truck experience a plus.
Experience or certification with specific manufacturer is a plus
Computer and point-of-sale proficiency
Previous customer service experience
Valid driver's license with an acceptable driving record
Employee is required to sit approximately 50%, stand 25%, and walk 25% of work time.
Must be able to lift up to 100 pounds at times.
Able to travel as needed.
All offers contingent upon background check and drug screen.

Nice To Haves

truck experience
Experience or certification with specific manufacturer

Responsibilities

Initiates automotive services and repairs by ascertaining performance problems and services requested.
Verifies warranty and service contract coverage, developing estimates, writing repair orders, and maintaining customer rapport and records.
Ascertains automotive problems and services by listening to customer's description of symptoms, clarifying description of problems, conducting inspections, taking test drives, checking vehicle maintenance records, and examining service schedules.
Develops estimates by costing materials, supplies, and labor.
Calculates customer's payment, including deductibles.
Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required.
Obtains approval signatures and enters RO into service database system.
Maintains customer rapport by explaining estimates and expected return of vehicle, obtaining customer's approval of estimates, obtaining and providing contact telephone numbers, answering questions and concerns, and arranging towing and temporary transportation.
Maintains automotive records by recording problems and corrective actions planned.
Updates job knowledge by participating in educational opportunities and reading manufacturers' publications.
Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.