Dialysis Coordinator

DaVita•Riverside, MO

1d•Onsite

About The Position

The Dialysis Coordinator position is responsible for the development and implementation of DaVita’s Patient Pathways Program. This involves facilitating patient education, processing timely dialysis placement referrals, and building relationships with local hospitals, doctors, and other kidney care providers. The role aims to enable patients to make informed decisions regarding their dialysis provider and improve the patient education process by analyzing and sharing best practices within the department.

Requirements

Associate degree is required
Knowledge of health systems and community resources required
Strong communication skills with the ability to work collaboratively with healthcare providers and community resources required
Strong organizational and time management skills with the ability to prioritize tasks and manage multiple projects simultaneously, required
Knowledge of Medical terminology and the ability to read and interpret medical records is required
Valid driver’s license and ability to travel locally is required

Nice To Haves

Bachelor’s Degree in social work, nursing, or related field strongly preferred
Proficiency in the use of electronic medical records and other technology preferred
At least one year of discharge planning and/or case management support role/experience, or experience working with dialysis patients preferred
At least one year of working with physicians preferred
Current certification in case management/social work, or willingness to obtain certification is preferred
Strong work ethic and desire to serve our patients

Responsibilities

Communicate with and treat patients with empathy at all times.
Meet individually with patients requiring outpatient dialysis placement within the assigned region to provide educational materials on: Outpatient dialysis, Modality options, Vascular Access options, and insurance (including assessment of patients' insurance, out-of-pocket costs, and grant program options).
Provide education on options for patients to select an out-patient dialysis center of their choosing.
Identify, resolve, or escalate patient issues and/or barriers to placement to appropriate teammates for prompt and effective resolution.
Work with hospital Case Managers, Social Workers, and Physicians to place patients in outpatient dialysis clinics.
Arrange out-patient kidney dialysis placement for patients by contacting local clinics within an appropriate proximity as determined by patient preference and providing all required medical documentation to the outpatient dialysis center.
Assist with patient transitions from hospitals to dialysis facilities, including transfer of paperwork and, as much as possible, ensure patient satisfaction.
Place patients and document referral in accordance with Patient Pathways Policy and Procedures.
Work closely with both internal and external kidney care professionals to enhance current relationships or develop new relationships.
Partner with Regional Operations Directors and Facility Administrators to identify and implement best practices for accepting patients from inpatient acute care settings into an outpatient dialysis provider.
Attend operational team meetings with multi-affiliate providers in assigned region.
Conduct operating reviews with management to review reports at a minimum of one time per month.
Record patient data in electronic tracking system according to Patient Pathways Policy and Procedures.
Immediately inform Regional Operations Manager/Supervisor of any reporting requests from the hospital.
Assist Regional Operations Manager/Supervisor in gathering patient details as needed for reporting purposes.
Attend hospital meetings to review reporting as needed.
Adhere to all audit, compliance, and reporting requirements according to Patient Pathways Policy and Procedures.
Learn, develop, and implement new ways for Patient Pathways to differentiate itself in the marketplace.
Ensure Patient Pathways leadership is apprised of customer needs and any deviations from current practices.
Participate in special projects as needed or requested.
Act as a liaison or subject-matter expert for the Business Development team on special initiatives.
Educate team local markets on Patient Pathways program and initiatives.
Mentor team members, as deemed appropriate by Patient Pathways leadership.

Benefits

Medical
Dental
Vision
401(k) match
Paid time off
PTO cash out
Family resources
EAP counseling sessions
Access Headspace®
Backup child and elder care
Maternity/paternity leave
Professional development programs
On-demand virtual leadership and development courses through DaVita’s online training platform StarLearning
Competitive total rewards package
Healthcare coverage