Dialer & Lead Management Administrator

Comcast

3d • $56,428 - $132,254

About The Position

Comcast Business offers a suite of Connectivity, Communications, Networking, Cybersecurity, Wireless, and Managed Solutions to help global organizations of all sizes prepare for what’s next. Powered by the nation’s largest Gig-speed broadband network and backed by 24/7 customer support, Comcast Business is the nation’s largest technology provider to small businesses and one of the leading service providers to the Enterprise market. Comcast Business has been consistently recognized by industry analysts and associations as a leader and innovator, and one of the fastest growing providers of Ethernet services. Job Summary The Dialer & Lead Management Administrator is responsible for optimizing sales performance by managing dialer campaigns and lists and all lead management workflows within the CRMs. This role evaluates performance data, identifies opportunities to improve contact rates and conversion outcomes, and partners closely with Sales Leadership to maximize productivity. As the subject matter expert for dialer configuration, lead assignment rules, list management, and compliance standards, the Administrator operates with a high degree of autonomy and provides guidance to peers and cross functional stakeholders. This role also collaborates with Sales Enablement and Communications to ensure outbound strategies and lead management processes are clearly communicated, effectively supported, and consistently executed across teams.

Requirements

• 2+ years in Sales Ops, RevOps, or Dialer Administration, supporting outbound sales teams.
• Hands-on experience with Five9 (or similar dialer): campaign setup, list management, pacing, routing, and compliance.
• Working knowledge of Salesforce, including objects, lead/contact/account structure, and assignment workflows.
• Ability to diagnose performance or system issues, find root causes, and recommend solutions.
• Strong systems thinking: understands how lead flow, dialer settings, and sales behavior impact downstream results.
• Experience collaborating with Sales, Sales Ops, Marketing, Enablement, and other cross-functional partners.
• Operational mindset — proactive, detail‑oriented, and comfortable owning processes end to end.
• Solid data literacy with basic analytical capability in Excel/Sheets/CRM dashboards.
• Strong communication skills; able to translate data trends into clear recommendations.
• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Support a culture of inclusion in how you work and lead.
• Do what's right for each other, our customers, investors and our communities.

Responsibilities

• Configure and optimize dialer strategies, pacing, queues, and campaigns.
• Monitor performance metrics and adjust settings to improve connect and conversion rates.
• Manage lead routing, prioritization, and recycling; ensure compliance with dialing regulations.
• Work with reporting teams to produce performance reports, dashboards, and forecasts.
• Analyze dialer, lead, and agent productivity data to identify improvement opportunities.
• Provide recommendations to Sales Leadership to drive revenue and efficiency.
• Partner with Sales, Ops, and Mktg to streamline lead management workflows.
• Identify system issues, recommend solutions, and support implementation of enhancements.
• Train sales teams and support staff on dialer processes and tools.
• Maintain documentation and support adoption of new features or workflows.
• Ensure accurate communication across teams and consistent adherence to policies.
• Maintain reliable attendance; may require variable hours.
• Perform additional responsibilities as needed.

Benefits

• Comcast provides best-in-class Benefits to eligible employees.
• We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level