DI Concierge

Destinations International • Countryside, VA

10d • $50,000 • Remote

About The Position

Destinations International (DI) is seeking a DI Concierge to serve as a primary point of connection and support for DI member (destination organizations), ensuring a seamless and positive experience across DI programs, services, and resources.

This role will report to the Senior Manager, Membership Engagement, who will conduct yearly reviews and provide training schedules and yearly training opportunities. This role will be expected to be on-site at our Annual Convention with no additional travel throughout the year.

This role acts as a central resource helping stakeholders navigate DI offerings, resolve questions, and connect with the appropriate DI teams. The Concierge Coordinator plays an important role in strengthening satisfaction, engagement, and retention by ensuring stakeholders can easily access the information, tools, and people they need.
This position is ideal for a highly organized, service-oriented professional who enjoys helping others, solving problems, and contributing to a collaborative, remote-first team environment. The ideal candidate will have a passion for customer service and loyalty, able to manage a multitude of competing needs from our members, be curiosity about the destinations that we support, and ability to think forward managing the needs of our growing membership base.

Requirements

• 1–3 years of experience in customer service, membership services, loyalty or rewards programs, hospitality, association support, or client service roles
• Strong communication and interpersonal skills with a service-oriented, naturally helpful approach
• Highly organized with excellent time management skills and attention to detail
• Ability to handle multiple requests while remaining responsive, professional, and maintaining quality
• Collaborative, solutions-focused team member who stays calm, friendly, and professional in a fast-paced environment
• Curious and proactive in finding answers, resolving issues, and supporting member need
• Comfortable working in a remote, highly collaborative environment
• Experience with CRM or membership management systems preferred

Nice To Haves

• Ability to speak French or Spanish is a plus

Responsibilities

• Serve as a primary point of contact for member inquiries via email, phone, and digital platforms
• Respond to or appropriately route questions related to membership benefits, programs, events, research, education, accreditation, partnerships, and additional tools and resources.
• Ensure inquiries receive timely, professional, and accurate responses
• Deliver a welcoming, service-oriented experience that reflects DI’s commitment to stakeholder support
• Track and monitor inquiries to ensure follow-through and resolution
• Maintain strong working knowledge of DI programs, services, and stakeholder benefits to serve as a reliable resource
• Support onboarding experiences to help new members quickly connect to DI resources and opportunities
• Assist in maintaining accurate stakeholder information within DI systemsIdentify recurring questions or challenges and help improve communications, processes, and resource accessibility
• Help ensure information shared with stakeholders remains accurate and consistent across teams
• Support the experience and engagement of DI members by assisting with inquiries and requests related to membership benefits, programs, and participation opportunities
• Serve as a support resource helping members navigate DI offerings and engagement opportunities
• Cross over with Partnerships team to ensure in-coming partner needs are addressed and requests are routed efficiently
• Share member/partner feedback or recurring requests to help inform improvements in engagement and service delivery
• Support outreach and engagement efforts that strengthen member and partner satisfaction and retention
• Help stakeholders better understand and maximize the value of DI engagement opportunities
• Assist in identifying opportunities to improve the overall stakeholder experience
• Work collaboratively across DI teams to ensure member and partner needs are addressed quickly and effectively, and that stakeholders can easily access DI resources and services.
• Assist stakeholders in navigating certification, accreditation, and educational offerings
• Route program and credentialing inquiries to appropriate team members
• Support stakeholder questions related to event registration, participation logistics, and access to event resources
• Assist in routing event access or participation challenges appropriately
• Guide stakeholders to research tools, reports, and benchmarking resources
• Route technical or specialized research inquiries as needed
• Help ensure stakeholders receive clear and consistent information about DI programs and engagement opportunities
• Share recurring questions or areas of confusion to improve communication clarity
• Assist members and partners with access support, including login assistance, password resets, and navigation of DI platforms and tools when appropriate
• Coordinate with internal technology support when technical troubleshooting or system-level intervention is required
• Help identify recurring access or platform challenges to improve user experience

Benefits

• Employee Paid Health Coverage: Ensuring you and your loved ones are well cared for.
• Financial Wellness Programs: Including retirement plans with employer contributions to secure your future.
• Flexible Work Environment: Embracing a remote-first approach with the necessary tools and support.
• Generous Time Off: Recognizing the importance of rest and rejuvenation.
• Continuous Learning Opportunities: Encouraging professional development and growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed