DHS Dispatcher

Verida Inc • Villa Rica, GA

5d

About The Position

SUMMARY:

Answer phones to respond to discharge orders, ride requests, customer inquiries, questions, and complaints. Project a professional company image through phone interaction.

ESSENTIAL FUNCTIONS

Assist consumers and clients efficiently and promptly by maintaining a polite, courteous, and professional attitude always.
Adhere to HIPAA guidelines concerning consumer and client confidentiality.
Schedule standing orders and demand trips using the E-Trip transportation management system.
Process monthly recertification and attendance verification reports.
Learn and receive training on the proper use of E-Trips.
Schedule subscription trips to providers according to the Provider Assignment roster.
Maintain professionalism when interacting with facilities.
Provide facilities staff, consumers, and clients with necessary paperwork to ensure clear communication.
Check consumer files for accuracy in E-Trips and notify the client of any updates.
Identify, research, and resolve issues using the computer system.
Follow up on customer inquiries not immediately resolved.
Complete all dispatch logs and reports.
Organize, plan, and optimize daily trip route assignments in a cost-effective and efficient manner.
Provide support to other company departments and offices regarding trip assignments.
Follow company policies and procedures.
Perform other duties as assigned.

Requirements

• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to analyze schedules and assign resources appropriately, efficiently, and cost-effectively.
• Must possess good organizational skills, attention to detail, and the ability to focus on assigned tasks.
• Must be able to work collaboratively with internal departments and external facilities or providers to determine best practices for ongoing quality satisfaction.
• Excellent time management skills.
• Excellent negotiation skills.
• Computer literacy with the ability to learn customer service software applications.
• Work requires a willingness to work a flexible schedule.
• High school diploma or equivalent.
• 3 years combined dispatch and call center experience.

Responsibilities

• Answer phones to respond to discharge orders, ride requests, customer inquiries, questions, and complaints.
• Assist consumers and clients efficiently and promptly by maintaining a polite, courteous, and professional attitude always.
• Adhere to HIPAA guidelines concerning consumer and client confidentiality.
• Schedule standing orders and demand trips using the E-Trip transportation management system.
• Process monthly recertification and attendance verification reports.
• Learn and receive training on the proper use of E-Trips.
• Schedule subscription trips to providers according to the Provider Assignment roster.
• Maintain professionalism when interacting with facilities.
• Provide facilities staff, consumers, and clients with necessary paperwork to ensure clear communication.
• Check consumer files for accuracy in E-Trips and notify the client of any updates.
• Identify, research, and resolve issues using the computer system.
• Follow up on customer inquiries not immediately resolved.
• Complete all dispatch logs and reports.
• Organize, plan, and optimize daily trip route assignments in a cost-effective and efficient manner.
• Provide support to other company departments and offices regarding trip assignments.
• Follow company policies and procedures.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED