DHLP-Housekeeping

The Walt Disney Company•Vista, FL

About The Position

Job Description “We make magic.” That’s our motto at Walt Disney Parks and Resorts. And it permeates everything we do. At Disney, you’ll help inspire that magic by enabling our teams to push the limits of entertainment and create the never-before-seen! About the Role and Program Can you imagine an office where your workplace is one of our Walt Disney World Resort hotels—featuring legendary storytelling, attention to detail, and exceptional Guest service? Do you want to empower and inspire a team dedicated to creating magical moments for our Guests? If you’re nodding "yes," then the Disney Hospitality Leadership Program (DHLP) Front Office position might be the perfect role for you! As a Disney Hospitality Leadership Program participant, you’ll be part of a Disney Resorts rotational program focusing on Front Desk and Housekeeping . As a Front Desk leader, you’ll bring the magic of Disney to life by leading the daily operations of our Front Desk, Bell Services, and Concierge teams. As a Housekeeping leader, you’ll be the driving force behind the comfort and cleanliness that define the Disney Guest experience. Your key responsibilities include: Engaging with Excellence: Directly managing the Guest experience on the floor through proactive and interactive engagement, upholding Disney’s renowned service standards. Resolving with Care : Handle Guest concerns with empathy and efficiency, turning challenges into opportunities for memorable service recovery. Ensuring Safety and Compliance: Ensure operational compliance, as well as strict adherence to all applicable government health regulations. Collaborating for Success : Partner to ensure smooth room turnover and a seamless Guest experience. Supporting Complex Situations : Lead conflict resolution efforts, providing thoughtful guidance when front-line teams encounter challenging Guest interactions. Creating Magical First Impressions : Oversee arrival services including Front Desk, Bell Services, and Concierge to ensure every Guest receives a warm, personalized welcome. (Front Desk) Ensuring Room Readiness, Quality & Safety : Coordinate and manage the cleaning and preparation of 120–500 Guest rooms and conduct daily inspections to maintain Disney’s high standards for cleanliness, safety, and presentation. (Housekeeping) Driving Continuous Improvement: Demonstrate meticulous attention to detail and a commitment to professional excellence, while driving continuous improvement in all facets of the operation.

Requirements

College senior, recent graduate, or graduate level student
Majoring in Hospitality, Tourism, Restaurant and/or Hotel Management, or similar.
Minimum one year demonstrated leadership Experience in Front Office or a Housekeeping environment
Knowledge of the lodging industry and a passion for delivering outstanding service experience
Demonstrated ability to work effectively in a fast-paced, collaborative team setting.
Demonstrated problem solving and decision-making skills
Demonstrated strong written and organizational skills with attention to detail
Shown ability to function effectively in a team environment
Demonstrated strong computer proficiency within a Windows environment
At time of application, must be enrolled in a college/university taking at least one class in the semester/quarter (spring/fall) prior to participation in the internship program OR must have graduated from a college/university within the year.
Majoring in Hospitality, Tourism, Restaurant and/or Hotel Management, or similar.
Must be at least 18 years of age.
Must possess unrestricted work authorization.
Must provide full work availability.
Must be aligned with The Disney Look appearance guidelines.
Participants must be fully available for the duration of this 12-month program, June 2026 through June 2027.
All participants must have reliable transportation to and from work.

Nice To Haves

Prior or current experience within the hospitality, service or tourism industry.
Demonstrated multilingual skills, particularly Creole, Portuguese, Spanish, and Vietnamese.

Responsibilities

Directly managing the Guest experience on the floor through proactive and interactive engagement, upholding Disney’s renowned service standards.
Handle Guest concerns with empathy and efficiency, turning challenges into opportunities for memorable service recovery.
Ensure operational compliance, as well as strict adherence to all applicable government health regulations.
Partner to ensure smooth room turnover and a seamless Guest experience.
Lead conflict resolution efforts, providing thoughtful guidance when front-line teams encounter challenging Guest interactions.
Oversee arrival services including Front Desk, Bell Services, and Concierge to ensure every Guest receives a warm, personalized welcome.
Coordinate and manage the cleaning and preparation of 120–500 Guest rooms and conduct daily inspections to maintain Disney’s high standards for cleanliness, safety, and presentation.
Demonstrate meticulous attention to detail and a commitment to professional excellence, while driving continuous improvement in all facets of the operation.

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