DevOps Engineer

Zoom•San Jose, CA

41d•Hybrid

About The Position

We are hiring a Staff DevOps/Site Reliability Engineer to ensure reliability, scalability, and operational excellence for our real-time communications platform. This platform supports audio/video conferencing, recording, and live-streaming functionalities. The position requires expertise in infrastructure engineering, global team collaboration, and cross-functional partnerships. This team manages essential meeting service operations at Zoom. They handle global, large-scale distributed systems and advance communication technology to connect individuals across physical distances.

Requirements

10+ years in DevOps, SRE, or infrastructure engineering roles, with at least 3 years at a staff or principal level scope.
Have a proven track record owning reliability for large-scale, distributed, latency-sensitive systems in production
Have experience in supporting real-time or media-heavy platforms (video conferencing, live streaming, gaming, trading systems, or similar).
Demonstrate ability to lead cross-functional technical initiatives without direct authority, driving alignment across engineering, product, and operations.
Have conceptual and architectural understanding of real-time communication protocols: WebRTC, RTP/RTCP, TURN/STUN, SDP, and SFU/MCU topologies.
Have solid expertise in cloud infrastructure (AWS, GCP, or Azure) and container orchestration (Kubernetes, Helm, ArgoCD).
Demonstrate proficiency with infrastructure-as-code tooling: Terraform, Pulumi, or equivalent.
Have experience with observability stacks: Prometheus, Grafana, Datadog, Jaeger, OpenTelemetry, or equivalent.
Have an understanding of networking fundamentals: BGP, anycast routing, DNS, load balancing, and CDN architecture.
Utilize CI/CD tools such as GitHub Actions, Jenkins, and Spinnaker to streamline workflows and improve deployment processes.
Implement deployment safety practices like canary releases, feature flags, and blue/green strategies to ensure reliable software delivery.
Demonstrate proficiency in Python, Bash, or Go for automation, tooling, and incident response without requiring advanced software development expertise.

Responsibilities

Ensuring reliability engineering and operations by owning the SLO/SLI framework for real-time services, defining, tracking, and improving latency, availability, jitter, and packet loss.
Leading incident response for critical outages across the real-time platform, coordinating across time zones and engineering disciplines.
Promoting a blameless postmortem culture and ensuring action items lead to measurable reliability enhancements.
Implementing chaos engineering and game day exercises to proactively identify failure modes before user impact occurs.
Building and evolving observability tools — dashboards, alerting systems, and distributed tracing — tailored for real-time media infrastructure challenges.
Serving as the architectural authority on deployment patterns, infrastructure design, and operational readiness for real-time services.
Reviewing and contributing to system design proposals, providing feedback on scalability, fault tolerance, and operational complexity.
Driving capacity planning, traffic modeling, and cost optimization strategies across globally distributed infrastructure.
Evaluating and recommending infrastructure tools, platforms, and vendors — including media servers, CDN providers, cloud-native services, and edge networking.
Ensuring consistent standards for CI/CD pipelines, deployment safety, and progressive rollout strategies across teams.
Acting as the primary SRE partner for multiple engineering teams building real-time features, attending planning sessions, and providing operational readiness guidance.
Collaborating closely with network engineering, security, product, and data teams to align on platform-wide reliability requirements.
Translating infrastructure constraints and reliability trade-offs into actionable recommendations for product leaders and engineering teams.
Establishing and advocating DevOps best practices — infrastructure-as-code, GitOps, automated testing, and deployment automation — across partner teams.
Guiding senior engineers on SRE principles, reliability patterns, and operational discipline.
Serving as a technical liaison between US-based and China/India-based engineering teams, bridging communication gaps and providing technical context.
Conducting architecture reviews, incident retrospectives, and planning sessions in English and Mandarin as appropriate.
Maintaining a flexible schedule to ensure meaningful overlap with teams in Beijing, Shanghai, Bangalore, and Hyderabad.
Building collaborative relationships across cultural and geographic boundaries, adapting communication styles to foster trust and alignment.
Ensuring engineering documentation, runbooks, and architectural decision records are accessible and understandable for global team members.