Device Repair Technician

Batteries Plus • Newport News, VA

5d

About The Position

Do you have a technical aptitude that you would like to bring into a professional setting? Do you have the communication skills to teach others? If you do, Batteries Plus has a NEW & UNIQUE device repair technician opportunity for you! Batteries Plus is looking for a person that is able to repair cell phones, tablets, light fixtures, and other devices as needed. As well as, support the start-up of the device repair function within Batteries Plus.

Requirements

• Minimum H.S. diploma/equivalent plus 3-6+ months of previous device repair experience.
• In lieu of device repair experience, minimum associates degree in electronics, or other technical degree
• Demonstrated technical aptitude.
• Able to quickly pick up on new processes and technologies without a lot of guidance
• Demonstrated attention to detail and ability to effectively manage and track multiple commitments; effectively prioritize, follow up, and meet deadlines.
• Excellent communication and customer service skills, both oral and written.
• Strong customer service focus.
• Ability to inform, teach, and train
• Working conditions are typical for a warehouse environment, with some tasks (i.e., live store support) being done in a traditional office setting
• This position requires the employee to regularly use hands to handle or touch electronic products
• The position also requires the employee to regularly use a computer and other office equipment
• This position requires lifting 10-20# on a regular and frequent basis, 50# on an occasional basis, and more than 50# on an infrequent basis.

Responsibilities

• Repair cell phones, tablets, light fixtures and other devices as needed
• Receive, pack and ship these devices
• Develop written procedures and technical videos for common device repair activities
• Maintain proper inventory
• Participate in formal training of store associates to include tearing down devices, taking photos, assisting with video training production.
• Provide live camera-based remote support (i.e., Skype) for in-store device repairs
• Follow all safety rules and regulations; wear proper Personal Protective Equipment (PPE)

Benefits

• 401(k) Retirement Plan
• Paid Time Off
• Paid Holidays
• Training and Development
• Bonus plans
• Employee Discount

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED