Developmental Disabilities Support Specialist (office-based)
About The Position
Are you looking for an opportunity to make a difference in the lives of others? If so, you are encouraged to consider a full-time Customer Support Specialist position with Liberty Healthcare. With Liberty, you will help people who have developmental disabilities receive vital services so they may live their best lives. What are the responsibilities of a Customer Support Specialist? Engaging in productive phone conversations with people who have developmental disabilities as well as their families and other stakeholders Answering questions and addressing concerns Conveying information about available human services, how to apply for services, and the timeframe for receiving services Documenting details from phone conversations in a computer system What Liberty offers: $18.00 to $21.00 per hour (depending on experience) 30 days of paid time off each year for holidays, vacation, sick leave, and personal days Health insurance, dental insurance, vision insurance, disability insurance, and life insurance Health Savings Account, 401k plan, and other perks Details on Liberty’s benefits plan are available at http://www.libertyhealthcare.com/upload/138.pdf You will also receive training and gain valuable health and human services knowledge and experience. Where and when you’ll work: You will work onsite at Liberty’s office at 8850 Emerald Street in Boise, nearby the Boise Towne Square Mall. You will enjoy a collegial and professional office environment and work alongside a team of caring and compassionate health and human service professionals. You have the option to work either four 10-hour days or five 8-hour days, Monday through Friday during daytime hours. Here’s what Liberty’s employees have to say: "This is the most wonderful experience that I have had in all my career.” “I have never worked at a company in which I felt appreciated and supported until I came to Liberty." “Liberty is an amazing company to work for. I feel completely supported by management and coworkers.” Are you looking for an opportunity to make a difference in the lives of others? If so, you are encouraged to consider a full-time Customer Support Specialist position with Liberty Healthcare. With Liberty, you will help people who have developmental disabilities receive vital services so they may live their best lives. What are the responsibilities of a Customer Support Specialist? Engaging in productive phone conversations with people who have developmental disabilities as well as their families and other stakeholders Answering questions and addressing concerns Conveying information about available human services, how to apply for services, and the timeframe for receiving services Documenting details from phone conversations in a computer system What Liberty offers: $18.00 to $21.00 per hour (depending on experience) 30 days of paid time off each year for holidays, vacation, sick leave, and personal days Health insurance, dental insurance, vision insurance, disability insurance, and life insurance Health Savings Account, 401k plan, and other perks Details on Liberty’s benefits plan are available at http://www.libertyhealthcare.com/upload/138.pdf You will also receive training and gain valuable health and human services knowledge and experience. Where and when you’ll work: You will work onsite at Liberty’s office at 8850 Emerald Street in Boise, nearby the Boise Towne Square Mall. You will enjoy a collegial and professional office environment and work alongside a team of caring and compassionate health and human service professionals. You have the option to work either four 10-hour days or five 8-hour days, Monday through Friday during daytime hours. Here’s what Liberty’s employees have to say: "This is the most wonderful experience that I have had in all my career.” “I have never worked at a company in which I felt appreciated and supported until I came to Liberty." “Liberty is an amazing company to work for. I feel completely supported by management and coworkers.”
Requirements
- Positive and optimistic attitude
- Strong work ethic and a genuine desire to help others
- Outstanding verbal communication and customer service skills
- Patience, empathy and great active listening skills
- Computer proficiency and working knowledge of Microsoft Word and Outlook
Nice To Haves
- Previous experience in scheduling, customer service, call center work, or a healthcare/human service role
- Bilingual or conversational Spanish speaking skills aren’t required but are highly valued
- Priority consideration given to applicants with professional or personal experience supporting people who have disabilities
Responsibilities
- Engaging in productive phone conversations with people who have developmental disabilities as well as their families and other stakeholders
- Answering questions and addressing concerns
- Conveying information about available human services, how to apply for services, and the timeframe for receiving services
- Documenting details from phone conversations in a computer system
Benefits
- $18.00 to $21.00 per hour (depending on experience)
- 30 days of paid time off each year for holidays, vacation, sick leave, and personal days
- Health insurance, dental insurance, vision insurance, disability insurance, and life insurance
- Health Savings Account, 401k plan, and other perks
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
501-1,000 employees
