Development Services Technician Senior

Maricopa County•Phoenix, AZ

1d•$21 - $33

About The Position

Bring your administrative experience to Maricopa County. As a Development Service Technician Senior, you will be on the front lines helping customers. This position will also perform a broad range of complex job assignments that may focus on administrative and operational functions. About Us Maricopa County is GROWING. At the Maricopa County Planning and Development Department, we want you to join us in making that growth possible! With our wide range of services from land-use planning to building inspections and permit review, we have positions that allow professionals in the planning, construction, engineering, and trade fields to shape the future of the built environment.

Requirements

Three years of clerical, administrative, and/or technical support duties
High school diploma or GED
A combination of post-secondary education and/or job-related experience may substitute for the minimum qualification on a year-for-year basis

Nice To Haves

Bi-lingual
Experience working as an administrative assistant
Experience with government agencies

Responsibilities

Provide customer service to customers with complex/moderately complex customer issues that have been escalated
Providing complex assistance to customers on technical requirements on code/zoning regulations, permit applications, and troubleshooting problems and issues. Also, we will respond to general case inquiries for internal Permit Inquiry and Communication Log (PICL) tickets and initial phone calls
Provide administrative support to code enforcement officers.
Review incoming violation cases for jurisdiction; close out-of-scope cases with referral information or open valid cases by creating them in Tyler and assigning them to district officers
Execute mailing tasks, such as printing and mailing Notices and Orders to Comply, to support officers facing increased inspection workloads
Schedule and maintain the hearing calendar; send invites and provide real-time updates to all parties
Record violations with the County Recorder’s Office and manage the increased volume of recordings required by the new, earlier filing process. (Jurisdictional review, notice processing, hearing management, and post-hearing records) This includes maintaining a database in association with the hearings, scheduling, and case progress
Provide online guidance for setting up accounts, uploading revised plans, and/or online payments within the Planning and Development Permitting System
Making recommendations on processes to improve efficiency related to customer service issues
Legal Coordination: Assist in organizing materials for cases escalated to the County Attorney’s Office and track their progress through the legal system, database, and document management
Management and Liaison Support: Provide high‑level administrative support to the Code Compliance Manager and the Development and Community Liaison, ensuring seamless coordination and alignment across priorities. This would include conducting case analysis, developing tools, and job aids that assist with standard operating procedures
Stakeholder Collaboration & System Management Identify issues within the Permitting System to overcome technical hurdles
Other duties as assigned

Benefits

Work with a greater purpose
Tuition reimbursement
Exceptional work-life balance
Opportunities for growth and development within Maricopa County
Low-cost, high-value healthcare for you and your qualifying dependents
Child care benefits, including access to our on-site center
Maricopa County Kids Club, dedicated to serving Maricopa County families
Paid vacation, sick time, and parental leave
Extensive wellness program, including an incentive
Enrollment in the Arizona State Retirement System, a defined retirement benefit requiring a 12% monthly contribution rate that includes a 100% employer match on Day 1