Development & Communications Outreach Specialist

SPOKANE NEIGHBORHOOD ACTION PARTNERS•Spokane, WA

4d•$22 - $34

About The Position

SNAP is seeking a qualified and mission-driven individual for a Development & Communications Operations Specialist position to join SNAP’s Mission Support Core. This full-time role plays a vital part in supporting SNAP’s mission through fundraising operations, internal communications, volunteer engagement, and team-based administrative support. The Philanthropy and Communications Specialist’s overall role will be to support the agency mission and its various services with fundraising support, internal communication efforts, overseeing the volunteer program, and carrying out administrative tasks to support the team. The Development and Communications Operations Specialist will work as a member of the Communications and Fundraising Team (CFT) and key agency staff to support agency programs and new/on-going agency initiatives with communications expertise and high levels of customer service.

Requirements

HS/GED and any combination of higher education/experience in communications/marketing, volunteer management, or admin support totaling 2 years.
Ability to use initiative and judgment to resolve problems and meet established communication and fundraising strategy.
Ability to work as a supportive and collaborative member of the communications and fundraising team, understanding each position’s duties and interdependence in the achievement of a comprehensive communication and fundraising strategy.
Ability to be self-directed and work independently towards goals.
Excellent verbal, written and multi-media communication skills.
Strong project- and time-management skills, including the ability to anticipate potential challenges, forecast needs, and mitigate issues through thorough planning, organization, and attention to detail.
Ability to maintain agency brand and messaging in a collaborative, effective manner.
Proficient in computer operations, including word processing, spreadsheet, database, and website applications.
Ability to empathize with and advocate for low-income and vulnerable people, and to maintain confidentiality with personal information.
Valid driver’s license, satisfactory driving record, insurance, and personal vehicle for Agency business (mileage reimbursed)

Nice To Haves

Associates degree in communications, marketing, or business and 3 years of experience in volunteer management, admin support or communications/marketing.
Experience with databases (Salesforce NPSP preferred)
Event coordination and volunteer engagement experience

Responsibilities

Supports Philanthropy Manager and CFT with administrative tasks, such as donation processing and fulfillment, ongoing donor appreciation letters, database updates using Salesforce Non-Profit Success Pack (NPSP), and minute-taking during monthly Communications & Development Committee Board meetings.
Support operational coordination for CFT, including organizing processes, tracking deadlines, maintaining databases and shared resources, and supporting efficient execution of fundraising, communications and event-related activities.
Assist Philanthropy Manger and CFT with solicitation efforts, event planning, logistics, and setup.
Participate in the development of a comprehensive communication and fundraising strategy aimed at creating awareness and resource acquisition in support of the fulfillment of SNAP’s mission.
Manage internal communications through internal newsletters, website and intranet updates, staff meetings and visits, all staff communications and other internal communication efforts.
Support CFT and Marketing and Communications Specialist to produce donor-related materials, website updates and event materials, and fill in for team members as needed.
Work with Marketing and Communications Specialist to ensure that the SNAP brand is being maintained internally including vehicle/building signs, etc.
With support from the Philanthropy Manager, manage efforts to recruit and place individual and group volunteers within SNAP programs, track volunteer hours, and organize and host regular orientations.
Support ad hoc recruitment of volunteers to take part in SNAP hosted events.
Provide back-up support for crisis communications, as needed.
Maintain a position specific “If I Win the Lotto” document outlining how to complete routine position-related tasks in preparation for transition/succession.
Work with coworkers and volunteers to promote a positive, respectful and productive working environment, while protecting client confidentiality and dignity.
Within the context of the stated principle job duties, serve as ambassador and positive representative of SNAP’s mission and values.
Completes assigned projects and performs related duties as needed or situation dictates.
Provides excellent customer service at all times as well as helps to grow the customer service culture within the agency.