Developer Support Solutions Engineer

Meta • Menlo Park, CA

4d • $98,000 - $142,000

About The Position

As one of Meta's Developer Support Solutions Engineers, you will be part of a team responsible for supporting large-scale, highly-technical, internal products. You will be embedded in a team of internal product engineers where you will create self-service content, answer frontline support questions, represent the user in team meetings and product roadmaps, and drive AI quality and adoption.

Requirements

• BA/BS degree in computer science, technical writing, physics, mathematics, or chemistry or equivalent experience
• 3+ years experience with a programming language such as JavaScript, Objective-C, Java, PHP, Python, etc
• 2+ years experience in developer support and/or developer outreach for a developer audience or equivalent experience
• Technical understanding of the general development process of shipping code, testing and releasing to production
• Demonstrated problem solving experience to rapidly assess, analyze, and resolve or troubleshoot issues, and distill solutions into clear and concise communications
• Effective communication, organizational, and time management skills
• Proven experience in building successful trusted partnerships while managing multiple assignments and/or responsibilities

Nice To Haves

• 5+ years of experience in developer support, software engineering, or related technical roles
• Experience working with AI/ML technologies, agentic tools, or automation platforms
• Prior experience developing internal tooling or support automation solutions
• Advanced proficiency in multiple programming languages and frameworks
• Experience supporting internal enterprise products or platforms at scale
• Demonstrated leadership in mentoring, educating, or upskilling engineering teams
• Demonstrated analytical skills with experience using data-driven approaches to identify trends and drive process improvements
• Familiarity with Meta’s internal support processes, tools, and developer ecosystem
• Experience influencing product roadmaps through actionable feedback and data-driven insights

Responsibilities

• Respond to and triage support questions from Meta engineers, ensuring timely and effective resolution of developer issues
• Leverage AI-powered tools and analytics to diagnose, troubleshoot, and resolve technical challenges, continuously improving support quality and efficiency
• Document, refine, and enhance developer support processes and workflows
• proactively plan improvements and drive operational success
• Collaborate cross-functionally with content engineers, product engineers, product managers, and leadership to deliver actionable customer feedback and surface data-driven insights that inform product feature and bug prioritization
• Analyze support interactions to identify trends, automate repetitive tasks, and recommend process improvements using modern AI and automation technologies
• Stay current with advancements in AI and developer tools, sharing insights and fostering innovation within the developer community
• Demonstrate technical writing skills by creating, editing, and following documentation and run-books to research and resolve customer issues
• Educate and mentor team members on best practices for integrating Meta’s AI solutions, including onboarding, documentation, and hands-on developer support
• Design, develop, and maintain small-scale tooling projects that enhance information access and support workflows for the DSS mission
• Leverage AI technologies to test solutions, develop and configure agentic tools, and collaborate cross-functionally to advance AI adoption within developer support
• Lead knowledge-sharing initiatives on AI technologies, fostering upskilling and innovation across the broader team
• Contribute to development projects focused on improving content delivery and support systems, applying coding skills and technical expertise

Benefits

• bonus
• equity
• benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level