Developer Support Operations - Apple Services Engineering

Apple • Seattle, WA

2d

About The Position

The people here at Apple don't just create products — they create the kind of
wonder that's revolutionized entire industries. It's the diversity of those
people and their ideas that inspires the innovation that runs through everything
we do, from amazing technology to industry-leading environmental efforts. Join
Apple, and help us leave the world better than we found it. Apple's Services —
App Store, iCloud, Apple Music, TV+, and many more — are the most exciting and
dynamic in the world. Our teams work together to craft products and experiences
that impact people's lives in ways they could not have imagined. We're looking
for someone with a passion for apps, customer experience, and the quality of
content and service synonymous with Apple. The right candidate for this role
understands what differentiates Apple and a great developer experience — and
brings the operational rigor and creative problem-solving to scale it. If you
are interested in enabling Apple's services to operate successfully around the
world, this role may be for you!

DESCRIPTION

This team manages developer support and operations inside the Apple Services
Engineering (ASE) organization, collaborating extensively with a wide range of
cross-functional teams including AppleCare, business management, engineering,
marketing, project management, and developer relations. Areas of focus include
App Store Connect, TestFlight, and the App Store. As part of this role you'll
work across engineering teams to establish support processes at scale with
organizations like AppleCare for new developer-facing features, requirements,
and regulations. You'll attend engineering design reviews and project meetings
for new features, advocating for the developer experience throughout the
process. You'll also use data and operational metrics to surface trends,
identify gaps, and drive continuous improvement; leveraging AI tools and
automation to streamline workflows, reduce manual overhead, and scale support
operations more efficiently. In our programs, there is never a playbook. You
must be comfortable operating in new and unfamiliar areas, quickly building
competence to bring insights into your work, and making decisions. You should be
motivated to build strong relationships, influence, and credibility across an
organization. We're looking for someone who will bring a passion for the
developer experience, identifying opportunities, and prioritizing concerns and
issues affecting developers.

Requirements

• 4+ years of industry experience in a customer and/or engineering support role such as Engineering Program Management, Operations, or similar
• Demonstrated ability to independently manage multiple projects or programs simultaneously, driving them from scoping through execution
• Effective at issue and trend detection with demonstrated creative approaches in identifying solutions
• Comfortable working with data to inform decisions, identify patterns, and communicate findings
• Practical experience using AI tools (e.g., LLMs, automation platforms) to improve personal or team workflows and efficiency
• Outstanding communication and presentation abilities, written and verbal, to all levels of an organization
• Highly autonomous: self-directed, motivated, and able to operate independently in ambiguous environments

Nice To Haves

• Experience designing or scaling support processes and operations for large-scale products or systems
• Demonstrated excellence in building strong relationships and influence across a matrixed organization
• Hands-on experience building or optimizing automated workflows, tooling, or operational pipelines using AI or scripting
• Experience with digital content distribution or development experience on Apple platforms
• Experience working on Trust & Safety or legal and regulatory compliance initiatives
• Familiarity with support tooling, ticketing systems, or operational dashboards

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees